ASM Sales Consultant, PF-i

RHB Bank; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution in Kuala Lumpur is seeking a sales representative to promote Personal Financing-i products and enhance customer relationships. The role involves achieving sales targets, delivering excellent customer service, and ensuring compliance with bank policies. Ideal candidates will have strong sales skills, be customer-focused, and possess the ability to foster lasting relationships. Join a dynamic team dedicated to maintaining high standards in service quality and operational efficiency.

Qualifications

• Strong background in sales and customer service.
• Ability to adhere to compliance and operational standards.
• Excellent interpersonal skills for relationship building.

Responsibilities

• Solicit and promote sales of Personal Financing-i products.
• Achieve sales targets and contribute to group objectives.
• Conduct sales visits and engage with new customers.
• Deliver high standards of customer experience.
• Adhere to bank policies and regulatory requirements.
• Support operational efficiency and maintain quality standards.

Skills

Sales proficiency

Customer service orientation

Regulatory compliance knowledge

Relationship building

Job description

• Actively solicit and promote sales of Personal Financing-i (PF-i) products.
• Achieve individual sales targets and contribute to the overall Group sales objectives.
• Prepare and proactively execute sales plans for potential customers through both internal marketing initiatives and self-generated leads.
• Schedule appointments, conduct sales visits, and engage early with new-to-bank customers to build lasting relationships.
• Perform cross-selling of other retail banking products such as ASB Financing, Personal Financing, Credit Cards, and other relevant offerings.

Customer Service

• Deliver a high standard of customer experience consistent with the Bank’s quality and service standards.
• Address customer inquiries promptly and professionally to ensure satisfaction and retention.

Compliance

• Adhere strictly to all Bank policies, procedures, and regulatory requirements.
• Uphold and protect the Bank’s image, reputation, and brand integrity at all times.

Operations

• Ensure that the sales centre or sales hub is maintained to meet the Bank’s quality, image, and operational standards.
• Support operational efficiency by ensuring proper documentation, process accuracy, and compliance in daily activities.

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