Area Operations Engineer

Park Place Technologies; Shah Alam; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading technology solutions provider is seeking an Area Operations Engineer to oversee daily operations involving Certified Partners. The successful candidate will be responsible for service order management, customer communication, and ensuring overall customer satisfaction. This position requires effective interpersonal skills, a bachelor's degree, and the ability to thrive in a dynamic work environment. Ideal candidates should have 1-3 years of experience and a collaborative mindset.

Qualifications

• 1-3 years of related customer interface experience.
• Strong verbal and written communication skills.
• Able to work independently in a fast-paced environment.

Responsibilities

• Manage service orders and coordinate with Certified Partners.
• Ensure customer satisfaction and verify service resolutions.
• Maintain relationships with Certified Partners and engage procurement as needed.

Skills

Customer Interface Experience

Communication Skills

Team Spirit

Time Management

Education

Bachelor's Degree

Job description

Area Operations Engineer

The Area Operations Engineer (AOE) is responsible for running operations on a day-to-day basis of all Certified Partners and tickets while maintaining customer satisfaction and the health of the business.

Role and Responsibility:

• Responsible for the service flow/call for Certified Partners related tickets. This includes service orders that are assigned to AOM from time to time until the resolution of the service orders.
• Responsible for processing service orders, end-to-end customer communication and coordination with Certified Partners.
• Supervises Certified Partners every service order lifecycle.
• Review tickets regarding customer’s expectation.
• Creates Material Demand.
• Check parts availability and engage procurement when needed.
• Communicates with customers regarding timing of service delivery.
• Coordinates with Certified Partners for site visit and arrange backline when needed.
• Maintains good working relationship with Certified Partners.
• Verifies service resolution and confirmation with customers.
• Other duties as assigned.

What we’re looking for:

• One to three (1-3) years related customer interface experience.
• Possess a polite and professional phone presence
• Demonstrates appropriate email etiquette and grammar usage
• Proficiency in navigating computers and computer programs
• Able to take direction well and improve work effort
• Must display strong team spirit and willingness to work with others
• Strong verbal and written communication skills
• Must be able to work in fast pace and “no idle time” environment
• Ability to work with minimal supervision,
• Productive with excellent time management skill set.
• Must be available on Weekends to coordinate with other teams.
• Able and willing to learn independently.
• Reliable attendance.

Education:

• Bachelor’s degree required.

Travel:

• 5%