Area Network Manager Terengganu Region

J&T EXPRESS (MALAYSIA) SDN. BHD.; Kampung Kuala Kemaman; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading logistics company in Malaysia is seeking an Area Network Manager to oversee and manage operations within a specified region. The successful candidate will coordinate daily courier services, recruit and train staff, and ensure compliance with safety regulations. Candidates should possess a diploma or degree in business or logistics and have at least one year of relevant experience. This role offers a dynamic work environment and a focus on customer satisfaction.

Qualifications

• At least 1 year of experience in logistics or transportation.
• Previous managerial or supervisory experience is desirable.

Responsibilities

• Coordinate daily operations of the courier services.
• Recruit, train, and manage a team of drivers and couriers.
• Plan and optimise delivery routes for efficiency.
• Monitor KPIs such as delivery accuracy and customer satisfaction.
• Address customer inquiries and enhance the customer experience.
• Ensure compliance with safety regulations and company policies.
• Prepare reports on operational performance.

Skills

Leadership and team management skills

Excellent communication skills

Effective time-management skills

Education

Diploma or Bachelor’s degree in business or logistics

Job description

Area Network Manager

The role of Area Network Manager involves overseeing and managing operations within a specific geographic area or region. Area Managers play a crucial role in ensuring the efficient and effective delivery of parcels and packages, as well as maintaining high levels of customer satisfaction.

Responsibilities

• Coordinate and manage the day‑to‑day operations of the courier services drop point / collection point / outlet within the designated area. This includes supervising sorting, routing and delivery processes to ensure timely and accurate delivery of packages.
• Recruit, train and manage a team of drivers, couriers and support staff. Provide leadership, guidance and support to ensure a motivated and efficient workforce.
• Plan and optimise delivery routes to maximise efficiency and reduce delivery times; improve route planning and make real‑time adjustments as needed.
• Monitor and track key performance indicators (KPIs) such as on‑time deliveries, delivery accuracy, customer satisfaction and operational costs; take corrective actions to address any performance issues.
• Maintain a high level of customer satisfaction by addressing customer inquiries, concerns and complaints; implement strategies to enhance the customer experience and maintain strong relationships.
• Ensure compliance with safety regulations and company policies; supervise and coach all staff on a code of conduct and all rules & regulation set by the company (e.g., arrangement for overnight parcel, fake POD (proof of delivery) etc.).
• Prepare regular reports on operational performance and other relevant data for senior management; provide insights and recommendations for continuous improvement.
• Any ad‑hoc tasks assigned by the management.

Qualifications

• A diploma or Bachelor’s degree in business, logistics, supply chain management or a related field is often preferred; relevant work experience may substitute for formal education.
• At least 1 year of experience in logistics, transportation or a related industry; previous managerial or supervisory experience is highly desirable.
• Strong leadership and team management skills to motivate and guide a diverse team of employees.
• Excellent communication and interpersonal skills to interact with internal teams, customers and management.
• Effective time‑management skills to prioritise tasks and meet deadlines in a fast‑paced environment.
• 6 days work per week: Monday to Saturday (full day).

Unlock Job Insights

• Which of the following types of qualifications do you have?
• Which of the following statements best describes your right to work in Malaysia?
• How many years’ experience do you have in supply chain management (SCM)?
• What’s your expected monthly basic salary?
• How many years’ experience do you have as a Network Manager?
• How many years’ experience do you have as a manager / team lead?
• What’s the largest size team you have managed?