Area Manager, Malaysia

Crocs Vietnam; Puchong; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading retail company seeks an Area Manager responsible for overseeing a group of store managers. This role emphasizes delivering exceptional customer service and operational excellence across multiple locations. Candidates should have a High School diploma, with preference given to those holding a Bachelor's degree or possessing significant retail management experience. Key skills include leadership, strong communication, and proficiency in Microsoft Office tools, ensuring a high standard of store operations and profitability.

Qualifications

• High School diploma is required.
• Bachelor's degree preferred or 4 years of retail management experience in lieu of degree.
• Previous experience in specialty retail, multi-unit management is preferred.

Responsibilities

• Lead and manage a group of store managers across dual brands.
• Deliver outstanding customer service through dual brand initiatives.
• Recruit, develop and retain talent in the team.

Skills

Leadership

Customer Service

Organizational Skills

Communication

Motivational Skills

Education

High School diploma

Bachelor's degree or 4 years of retail experience

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

POS systems

Job description

Requisition ID: 12258
Job Location(s):
SELANGOR, MY, 47260
Time in Office: Onsite

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

The Area Manager is responsible for leading a small group (typically 6 to 8 locations with total volume of $20-$30M) of store managers across dual brands (Crocs and Hey Dude). In this role you will be responsible for delivering outstanding customer service through both brands consumer service initiative, maintain visual excellence across the assigned market and dual brands and drive operational compliance in a fast-paced retail environment.

What You'll Do

• Establish high standards for management performance and set clear expectations for store managers.
• Communicate and ensure compliance with all company policies and directives.
• Maintain a principled level of business ethics and integrity.
• Meet or exceed area financial projections and maximize revenue opportunities.
• Demonstrate strong organizational and time management skills through compliance with operational directives.
• Use labor management tools to ensure stores are staffed appropriately to increase efficiency.
• Profitability and margins while adhering to all applicable federal, state and local laws governing store operations.
• Deliver a high level of operational excellence including store appearance, loss prevention, cash handling, inventory control, visual merchandising, and safety and security of people and assets.
• Maintain high leadership standards to achieve successful management development. Lead by example and empower sales associates to build an outstanding guest experience.
• Lead and develop guest service skills of each manager to ensure each guest receives friendly service upon each visit to the location.
• Recruitment, Development and Retention of Talent.
• Supervise store manager function identified in area and provide specific and timely feedback through coaching and corrective action to improve personal and area performance.
• Assess and develop talent within the team for future growth.
• Staff locations appropriately with friendly and positive sales associates for seasonal hiring.
• Maintain compliance with federal and state regulations concerning employment.

What You'll Bring To The Table

• High School diploma required
• Bachelor's degree preferred or 4 years of retail management experience in lieu of degree
• Previous experience in specialty retail, multi-unit management is preferred
• Must be proficient in Excel, PowerPoint, Microsoft Word, Internet Microsoft Office, POS and general digital literacy
• Flexible work schedule (which may include nights, weekends, holidays, and long hours) and regular attendance is necessary. Travel is required for this role both by car & air.
• Proven track record of being able to work autonomously, while having strong attention to detail
• Strong interpersonal, communication and motivational skills
• Strong organizational and time management skills
• Excellent business and financial competence, including operational analysis
• Proven ability to exceed sales while meeting payroll goals, demonstrated ability to identify, hire, train, develop and retain top talent Managers as well as teams, ability to reason through complex issues, demonstrates effective communication, ability to present information to large groups
• Ability to move merchandise with appropriate equipment to and from backroom and sales floor. In addition to standing for extended periods per shift and to continuously move around all areas of the store daily

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Collaborator persona.

Job Category: Retail