Area Manager (Gambang/Kuantan)

Golden Donuts; Pahang; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading food and beverage brand in Malaysia is seeking a dedicated individual for a management position. Responsibilities include executing marketing plans, maintaining a high standard of shop presentation, and managing a trained team. Candidates should have a Diploma or Bachelor's degree and 3-5 years of experience in the field. The role offers career advancement opportunities and employee benefits. This is a great opportunity to join a successful team in the F&B sector.

Benefits

EPF, SOCSO, and EIS contributions

Medical benefits

Performance bonus

Career development opportunities

Qualifications

• 3-5 years of working experience in the related field.
• Fluent in written and communication in English and Bahasa Malaysia.

Responsibilities

• Ensure all marketing plans are executed on time and accurately.
• Demonstrate a high standard of shop and personal presentation.
• Manage staff's performance in line with job descriptions.
• Ensure customer requests and feedback are responded to promptly.

Skills

Team leadership

Customer service

Food safety

Communication skills

Education

Diploma/Graduate Diploma, Bachelor Degree in Business Studies/Hospitality Management

Job description

Ensure all marketing plans are executed on time and accurately to build repeat customer visits. Agree and implement actions to continuously improve the guest experience.

Demonstrate a high standard of Shop and personal presentation, ensuring good personal hygiene of self and team.

Ensuring Shop is 100% staffed with quality, friendly and properly trained team.

Ensure consistent execution of Shop Rule to maintain a clean and organized shop.

Ensure that in-house control systems/audit requirements are adhered to.

Ability to forecast food and beverage consumption, especially donuts, based on historical data and trends in order to avoid wastages.

To make appropriate decisions in a fast-paced environment.

To ensure all staff are well briefed on their responsibilities and are given constant supervision and motivation on all aspects of their work.

To support the recruitment and selection of employees to the agreed staffing levels using cost-effective recruitment methods.

Provide guidance and direction to subordinates, including setting performance standards and monitoring their performance.

To build and maintain an efficient team of employees, driving the team towards the objectives of the business.

Support the management of staff’s performance in line with job descriptions, giving regular feedback and appraisals.

Manage disciplinary and grievance issues raised by staff and consult with HR on proper remedial action.

Maintaining and demonstrating knowledge of the entire menu and its preparation.

Ensure a safe workplace by identifying and reporting hazards and taking corrective action.

Identify maintenance activity required in order to uphold the required standard and forward these to BDD.

Ensure customer requests and feedback, both verbal and written, are responded to promptly and efficiently.

Action and respond to alleged food hygiene issues, deploying all necessary resources to protect reputation and brand integrity.

Perform ad hoc tasks as and when required.

Requirements

Candidates must possess at least a Diploma/Graduate Diploma, Bachelor Degree/Professional Degree in Business Studies/ Hospitality Management or equivalent.

At least 3-5 year(s) working experience in the related field is required for this position.

Fluent in written and communication in English and Bahasa Malaysia.

EPF, SOCSO, and EIS contribution

Medical benefits for all confirmed staff

Performance bonus subject to company & individual’s performance

Career development to become Senior Area Manager, Assistant Operations Manager & Operations Manager

Learning and development opportunities with a leading global F&B brand

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