Area Manager/ District Manager (Subway) - Pahang

Pegacorn; Pahang; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading fast-food chain in Malaysia seeks an Area Manager to oversee multiple restaurant locations in Pahang. This role entails ensuring operational excellence, managing staff, and focusing on customer service. Ideal candidates should have prior experience in the fast-food industry and strong leadership skills. The position requires flexibility, a customer-focused mindset, and the ability to drive sales and compliance according to company standards.

Qualifications

• Previous experience as an Area Manager or similar role in a fast‑food chain or QSR industry.
• Proven track record of achieving sales and profitability targets.
• Must have the ability to lift 5kg frequently and up to 15kg occasionally.

Responsibilities

• Provides leadership to managers and staff to ensure compliance with standards.
• Monitors operational performance and manages sales and profitability.
• Ensures high levels of customer service and food quality are maintained.

Skills

Leadership

Customer Service

Problem-solving

Interpersonal Skills

Team-Building

Education

Diploma or equivalent, college degree preferred

Tools

Point of Sale System

Job description

"Discover Your Path to Success with Subway."

Overview

As an Area Manager at SUBWAY, you will play a crucial role in overseeing multiple restaurant locations within the assigned geographic area.

You will be responsible for ensuring operational excellence, managing staff, and focusing on in-store issues while fostering a positive work environment.

Exceptional Customer Service and Effective Leadership are major components of this position.

If you are a motivated and experienced leader with a passion for delivering great customer experiences, we want to hear from you!

This position is open for multiple locations in Pahang.

Key Responsibilities

• Provides leadership to managers and staff in the geographic area to ensure compliance with standards as set in the SUBWAY Operations Manual and applicable government regulations.
• Monitors and manages operational performance, including sales, profitability, and compliance with Subway standards and policies.
• Works with staff to achieve sales goals, using available reports to identify opportunities.
• Ensures the highest level of customer service and food quality is maintained at all locations.
• Ensures that correct operational procedures are followed and takes corrective action if necessary.
• Instills a sense of ownership and accountability for money, stocks and company property on the restaurant team.
• Responsible for the daily movement of money and products.
• Coaches and trains Managers, Assistant Managers, and Senior Sandwich Artists for operational excellence, helps develop new hire orientation programs and rewards programs, monitors training processes to ensure quality training of employees.
• Communicates changes to food preparation formulas, standards, etc. to the restaurant team.
• Supports local and national marketing initiatives.
• Reports to Directors on the restaurants’ weekly progress and performance, identifies areas of improvement.
• Completes online coursework on the University of SUBWAY as directed.

Job Requirements

• Education: Diploma or equivalent, college degree preferred.
• Previous experience as an Area Manager or similar role in a fast‑food chain or QSR industry.
• Proven track record of achieving and exceeding sales and profitability targets.
• Strong leadership, team‑building, and interpersonal skills.
• Exceptional problem‑solving abilities and a customer‑focused mindset.
• Must be able to draw on Operations experience and knowledge of SUBWAY’s procedures to recommend appropriate solutions to restaurant problems.
• Physical: Must be able to work any area of the restaurant when needed and operate a computerized Point of Sale system/cash register. Position requires bending, standing and walking the entire workday. Must have the ability to lift 5kg frequently and up to 15kg occasionally.
• Willingness to travel and work flexible hours including public holidays & weekends as needed.