Area Manager Ayam Gepuk AG (Terengganu Based)

Ayam Gepuk AG; Kuala Terengganu; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading food and beverage company in Kuala Terengganu seeks an experienced Area Manager to manage multiple outlets, ensuring operational excellence and customer satisfaction. The ideal candidate will oversee daily operations, drive sales growth, maintain food quality, and comply with health and safety standards. With at least 3–5 years of experience in multi-outlet management, strong leadership skills are essential for success in this role.

Qualifications

• Minimum 3–5 years of experience in F&B operations, preferably multi-outlet management.
• Strong leadership, communication, and people-management skills.
• Good understanding of restaurant KPIs, food cost, and inventory control.

Responsibilities

• Oversee daily operations of multiple outlets.
• Ensure consistency in food quality, taste, hygiene, and service standards.
• Drive sales performance and achieve monthly and yearly targets.
• Monitor and control food cost, labor cost, wastage, and expenses.

Skills

Multi-outlet restaurant management

Team leadership & staff training

Cost control & budgeting

Customer service excellence

Operational problem-solving

Reporting & analysis

Education

Diploma or Bachelor’s degree in Hospitality, Business, or related field

Job description

The Area Manager is responsible for managing and improving the performance of multiple Ayam Gepuk AG outlets within a designated area. This role ensures operational excellence, consistent food quality, customer satisfaction, sales growth, and compliance with company standards.

Key Responsibilities

• Oversee daily operations of multiple Ayam Gepuk AG outlets
• Ensure consistency in food quality, taste, hygiene, and service standards
• Drive sales performance and achieve monthly and yearly targets
• Monitor and control food cost, labor cost, wastage, and expenses
• Conduct regular outlet visits, audits, and operational evaluations
• Lead, coach, and develop Outlet Managers and restaurant teams
• Ensure compliance with SOPs, halal requirements, and health & safety regulations
• Manage customer feedback and resolve escalated complaints effectively
• Coordinate with HQ on promotions, marketing campaigns, and new menu rollouts
• Prepare and submit operational and sales reports

Requirements & Qualifications

• Diploma or Bachelor’s degree in Hospitality, Business, or related field
• Minimum 3–5 years of experience in F&B operations, preferably multi‑outlet management
• Strong leadership, communication, and people‑management skills
• Good understanding of restaurant KPIs, food cost, and inventory control
• Ability to work flexible hours, including weekends and public holidays
• Willingness to travel within the assigned area

Key Skills

• Multi‑outlet restaurant management
• Team leadership & staff training
• Cost control & budgeting
• Customer service excellence
• Operational problem‑solving
• Reporting & analysis

Key Performance Indicators (KPIs)

• Sales growth and profitability
• Food & labor cost percentage
• SOP and hygiene compliance
• Customer satisfaction ratings
• Staff performance and retention