Area Manager

MBC Management Services; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading management services company in Kuala Lumpur is seeking a skilled Area Manager to oversee multiple outlets. The role requires a minimum of 2–3 years in F&B or retail operations and strong leadership abilities. You will manage daily operations, ensure sales targets are met, and coach Outlet Managers to improve performance. Candidates must have strong data analysis and problem-solving skills, with a willingness to travel frequently between outlets. The company offers a competitive salary, career progression, and a supportive work environment.

Benefits

EPF / SOCSO / EIS

Competitive salary

Career progression opportunities

Training and leadership development programs

Travel and mobile allowances

Supportive work environment

Qualifications

• Minimum 2–3 years of experience in F&B or retail operations, with at least 1–2 years in a supervisory or area management role.
• Solid understanding of outlet operations and cost control.
• Willingness to travel frequently between outlets.

Responsibilities

• Oversee daily operations of multiple outlets within the assigned area.
• Ensure sales targets and KPIs are achieved across all outlets.
• Monitor compliance with company standards and customer service quality.

Skills

Leadership

People Management

Coaching

Data Analysis

Communication

Problem-Solving

Microsoft Office

Job description

Requirements

• Minimum 2–3 years of experience in F&B or retail operations, with at least 1–2 years in a supervisory or area management role.
• Strong leadership, people management, and coaching skills.
• Solid understanding of outlet operations, cost control, and inventory management.
• Ability to analyze sales data and operational performance.
• Excellent communication and problem‑solving skills.
• Willingness to travel frequently between outlets.
• Proficient in Microsoft Office and reporting tools.

Responsibilities

• Oversee and manage daily operations of multiple outlets within the assigned area to ensure operational excellence.
• Ensure sales targets, profitability, and KPIs are achieved across all outlets.
• Lead, coach, and develop Outlet Managers and team leaders to improve performance and staff retention.
• Monitor compliance with company standards, SOPs, food safety, hygiene, and customer service quality.
• Analyze sales performance, operational reports, and financial data to identify improvement opportunities.
• Coordinate with HQ departments (HR, Marketing, Finance, Operations) to ensure smooth execution of company initiatives.
• Conduct regular outlet visits, audits, and performance reviews.
• Handle escalated customer issues and ensure timely resolution.
• Support recruitment, training, and manpower planning for outlets.
• Assist in executing promotions, campaigns, and new outlet openings.

Benefits

• EPF / SOCSO / EIS
• Competitive salary and performance‑based incentives
• Career progression opportunities within the organization
• Training and leadership development programs
• Travel and mobile allowances (if applicable)
• Supportive and fast-paced work environment
• Opportunity to be part of a growing brand