Area Executive Retail Operations

DKSH Group; Johor Bahru; On-site; MYR 35,000 - 50,000; Full time

Job summary

A leading retail operations company is seeking an Area Executive for Retail Operations in Johor Bahru. The role includes managing daily outlet operations, driving sales activities, supervising team performance, ensuring compliance with stock management, and maintaining product quality standards. Ideal candidates should have a Diploma/Degree in business and at least 1 year of related experience in the F&B retail chain industry. Strong interpersonal and communication skills are essential, along with fluency in English.

Qualifications

• Minimum 1 year related working experience as Area Executive in the F&B retail chain industry.
• Demonstrate knowledge and understanding of the industry/market/customers.
• Able to travel for work.

Responsibilities

• Drive sales generating activities to achieve sales target of the assigned outlets.
• Supervise outlet personnel performance according to company SOP.
• Ensure compliance to set procedures for stock management.
• Recruit outlet personnel and manage attrition rates.
• Ensure product quality and compliance with hygiene standards.
• Execute advertising and promotion activities effectively.
• Monitor operations KPI and staff performance.

Skills

Excellent interpersonal skills

Strong analytical capabilities

Good written and verbal communication skills

Self-motivated and result oriented

Fluency in English

Education

Minimum Diploma/Degree in business related studies or equivalent

Job description

Title: Area Executive Retail Operations

Location: Johor Bahru, MY

Global Business Unit: CG

Job Function: Sales

Requisition Number: 214781

Job Summary

To be responsible for the daily outlet operations for Famous Amos Malaysia Sdn Bhd (subsidiary company).

Job Responsibilities

Sales

• Drive sales generating activities to achieve sales target of the assigned outlets.
• Ensure sales collection are in order and bank into company's account.

Operations Control

• To supervise the performance of the PIC to carry out their duties in accordance with company SOP.
• To control all others operating costs i.e outlets expenses and outlet labour cost.
• To perform monthly cash audit check for outlets.
• Ensure outlet achieve good OEA results.

Inventory Management

• Ensure compliance by outlets to all set procedures for stock management.
• Proper stock accountability i.e. Stock count, ordering and usage.
• Ensure stock count & wastage within control as per KPI.

Human Resources Management

• Recruitment of outlet personnel
• To monitor/control on outlet attrition rate.
• Plan appropriate placement of staff
• Provide necessary direction on manpower planning during peak season or when necessary
• Ensure compliance to labor law when handling HR issues

Product & Service Quality

• Ensure all the product are prepared according to SOP
• Ensure outlet compliance to set hygiene standards to prepare safe foods
• Plan and organize necessary training or activities to achieve service standards
• Take corrective action to prevent recurrence of customer complaints

Marketing Activities

• Ensure proper execution of advertising and promotion activities
• Report the progress and effectiveness to the management
• Improve and monitor customer service

KPI Monitoring

• Ensure operations KPI are properly cascaded to outlet PIC and staff through proper performance goal setting, tracking and review
• Ensure KPI results are tracked and recorded

Others

• To carry out any reasonable request made by management
• To attend meeting or training session as required by management
• Monitoring pest control and maintenance of the outlets
• Set up new outlet and promotion counter

Leadership responsibilities

• Manage and oversee team’s delivery of team/function goals to drive execution against goals set.
• Drive and manage learning and development of team in Retail/Outlet Operations and DKSH behavior to achieve team/function goals.
• Drive self-learning and improvement in Retail/Outlet Operations and DKSH behavior as part of continuous.

Job Requirements

• Minimum Diploma/Degree holder in business related studies or equivalent
• Must be based in Johor Bahru
• Minimum 1 year related working experience as Area Executive in the F&B retail chain industry.
• Excellent interpersonal skills and Strong analytical capabilities
• Good written and verbal communication & presentation skills
• Self-motivated and result oriented
• Demonstrate fluency in English, both written and spoken
• Demonstrate knowledge and understanding of the industry/market/customers
• Able to travel for work