Application Support Executive

Upscale Sdn Bhd; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A technology service provider located in Kuala Lumpur is seeking an Application Support Executive. The successful candidate will be responsible for monitoring application performance, supporting users during incidents, and participating in knowledge transfer sessions. Additionally, the role involves updating documentation in the knowledgebase and participating in company activities like drills and tests. This position is crucial for maintaining application reliability and user satisfaction.

Responsibilities

• Monitor frontend, middleware, and backend applications using a monitoring tool.
• Support operation users on production incidents, checking database and application logs.
• Participate in knowledge transfer from Business Analyst and Development team.

Job description

About the job Application Support, Executive

Job Responsibilities

• Monitor the frontend, middleware, and backend application in monitoring tool.
• Monitor the routine batch jobs completed without errors.
• Involve in improving the monitoring application and monitoring process toward automation.
• Execute service recovery or escalate to L2 support team.
• Support operation users on production incidents. Require checking in database and application logs.
• Track production incidents in issue tracking system.
• Participate in knowledge transfer from Business Analyst and Development team to know what the new application services and batch job are to monitor.
• Update the manual and guidelines (monitoring and system recovery steps) into knowledgebase.
• Checking deployment checklist and verify post deployment activities.
• Involve in company activities like DR drill, load test and stress test.
• Work closely with colleagues from departments.
• Continue to support the system after working hour.