Application Support Engineer - Mandarin Speaker

Accenture Malaysia; Sentral; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading consulting firm in Kuala Lumpur seeks an Application Support Engineer who speaks Mandarin to help customers with Tencent Cloud products. Responsibilities include assisting with technical issues, maintaining customer satisfaction, and contributing to the knowledge base. Candidates must be fluent in Mandarin. The role offers a supportive work environment with various benefits, including health programs and performance-based rewards.

Benefits

Optical coverage

Employee assistance program

Health screening program

Bonus programs and recognition awards

Qualifications

• Fluency in Mandarin is essential for communication with customers.

Responsibilities

• Act as the first point of contact for technical support.
• Handle incoming tickets via various channels.
• Troubleshoot basic issues related to Tencent Cloud products.
• Escalate unresolved cases to second-line teams.
• Maintain high customer satisfaction and timely response.
• Document cases and contribute to the knowledge base.

Skills

Fluency in Mandarin

Job description

Job Description

Application Support Engineer who speaks Mandarin. Helps customers with Tencent Cloud products, troubleshooting issues, and ensuring satisfaction with support.

Responsibilities

• Act as the first point of contact for technical support on Tencent Cloud products
• Handle incoming tickets via phone, live chat, and ticketing system
• Troubleshoot basic issues related to CVM, COS, VPC, CLB, etc.
• Escalate unresolved cases to second‑line teams
• Maintain high customer satisfaction and timely response
• Document cases and contribute to the internal knowledge base

Qualifications

• Fluency in Mandarin

Benefits

• Optical coverage – access to claim for prescription glasses and contact lenses
• Employee assistance program – support for challenges related to work, family, relationships and finances
• Health screening program – comprehensive health screening at any clinic of choice
• Bonus programs, recognition awards, performance equity – rewards for achievements and contributions