Application Support Engineer (L2)

Jobstreet Malaysia; Kuala Lumpur; Hybrid; MYR 40,000 - 60,000; Full time

Job summary

A technology service company in Kuala Lumpur is looking for an Application Support professional with over 1 year of experience. You will provide Level 2 support for live applications, troubleshoot issues, and assist with user account functionalities. Familiarity with programming languages like C#, Java, and PHP is essential. This role features a hybrid work setup and emphasizes teamwork and strong problem-solving skills.

Qualifications

• 1+ years of experience in Application Support, IT Support, or related roles.
• Basic knowledge of programming languages such as C#, Java, and PHP.
• Ability to read and understand existing code.

Responsibilities

• Provide Level 2 support for live applications with real-time user activity.
• Investigate and resolve issues escalated from first-level support.
• Analyze application behavior to identify root causes of issues.

Skills

Application Support

Problem-solving

Communication

Teamwork

Tools

C#

Java

PHP

Job description

What You’ll Do

• Provide Level 2 support for live applications with real-time user activity
• Investigate and resolve issues escalated from first-level support
• Analyze application behavior to identify root causes of issues
• Perform basic review of existing code for troubleshooting purposes
• Support platform functionalities including user accounts, transactions, wallet operations, and rewards/bonus flows
• Work with application logs, error messages, and API responses to diagnose problems
• Escalate complex technical issues to senior team members or developers
• Document incidents, solutions, and troubleshooting steps
• Participate in shift-based and on-call support as required

What We’re Looking For

• 1+ years of experience in Application Support, IT Support, or related roles
• Basic knowledge of programming languages such as:
• C#
• Java
• PHP
• Ability to read and understand existing code
• Basic understanding of how web applications and integrated services function
• Strong problem-solving skills and attention to detail
• Good communication skills and a team-focused mindset
• Willingness to work in a hybrid work setup