Application Support Assistant - Software Support

Ren Ecosystem; Penang; Hybrid; MYR 150,000 - 200,000; Full time

Job summary

A technology services company is looking for an Application Support Assistant in Penang. This role involves troubleshooting technical issues, providing quality service to customers, and following up to ensure complete resolution. Applicants should have a degree in Computer Science or Information Technology and fresh graduates are welcome. The position offers a hybrid work environment with various benefits including annual and medical leaves, allowances for meals, travel, and more.

Benefits

Hybrid working mode

Annual leave

Medical leave

Meal allowance

Travel allowance

Qualifications

• Minimum educational requirement is STPM/Diploma/Bachelor’s Degree in IT.
• Fresh graduates are encouraged to apply.
• Possess ability to troubleshoot and diagnose problems.

Responsibilities

• Respond to technical support requests via calls, chat, or email.
• Provide high-level service to customers while adhering to SLAs.
• Follow up closely with customers for issue resolution.
• Deploy service releases, patches, requests, and customizations.
• Compile documentation for support calls and resolutions.
• Conduct application training for users.

Skills

Troubleshooting

Interpersonal skills

SQL

Mandarin

Education

STPM/Diploma/Bachelor’s Degree in Computer Science/IT

Fresh Graduates from accredited institutions

Job description

Application Support Assistant - Software Support

Qualifications

• STPM/ Diploma / Bachelor’s Degree from an accredited college or university in Computer Science / Information Technology major in IT / HR related study.
• Fresh Graduates are encouraged to apply with graduate from an accredited college or university in Computer Science / Information Technology major in IT / HR related study.
• Ability to troubleshoot and diagnose problem.
• Ability to work both independently and as part of a team.
• High level of interpersonal skills to work effectively with others.
• Works under minimum supervision.
• Flexibility - responsibilities may require occasional evening and weekend work.
• Basic knowledge in SQL is an added advantage.
• Mandarin Speaker is an added advantage.

Responsibilities

• Responds to telephone calls, chat or email requests for technical support including troubleshooting and investigating defects in a pleasant, professional manner.
• Providing a high level of service to customers and adhering to our strict SLAs for response and resolution times.
• Follow up closely with customers to ensure full resolution of issues.
• Deployment of service releases, patches, requests and customizations.
• Compiling documentation related support calls, resolutions, and follow-ups with users to ensure an acceptable solution has been reached.
• Conduct application training for internal & external users’ other duties as assigned.

Location

This position open to Kuala Lumpur, Penang & Johor Bahru.

Our Benefits

• Hybrid Working mode with 3 days working on the office and 2 days working remotely.
• Annual Leave, Medical Leave, Maternity Leave, Paternity Leave
• Meal Allowance, Travel Allowance, Parking Subsidy, Medical & Dental Expenses Entitlement