Application Support Analyst

Wilmar Consultancy Services; Putrajaya; On-site; MYR 36,000 - 48,000; Full time

Job summary

A consultancy service provider in Putrajaya is seeking a Group IT LIMS Subject Matter Expert / Application Delivery Manager to support the Laboratory Information Management System (LIMS). Responsibilities include providing application support, managing user access, and ensuring compliance with IT standards. The ideal candidate will have a Bachelor's degree in a relevant field and 0–2 years of experience. Strong analytical, communication, and problem-solving skills are essential, along with the ability to work in a fast-paced environment.

Qualifications

• 0–2 years of experience in system operations or application support.
• Fresh graduates with strong potential are encouraged to apply with training provided.
• Basic understanding of ITSM concepts and processes.

Responsibilities

• Act as Level 2 application support for LIMS.
• Manage user access, roles, and permissions.
• Ensure system operations comply with IT governance and data security.

Skills

Analytical thinking

Problem-solving skills

Good communication skills

Coordination skills

Education

Bachelor’s Degree in Computer Science, Information Technology, Chemical Engineering

Tools

Microsoft SQL Server

Job description

Group IT LIMS Subject Matter Expert / Group IT Application Delivery Manager

Job Summary

This role is responsible for the day‑to‑day operation, support, and continuous improvement of the Laboratory Information Management System (LIMS). The successful candidate will ensure system stability, performance, security, and compliance with global IT standards, while providing reliable system support to laboratory users.

Key Responsibilities

1. System Operations & User Support
   • Act as Level 2 application support for LIMS, handling service requests, incidents, and user enquiries via ITSM tools (e.g. JIRA).
   • Perform daily system monitoring, health checks, log reviews, and basic performance analysis to proactively identify potential issues.
   • Manage user access, roles, and permissions.
   • Provide system usage guidance, user training, and maintain support documentation and knowledge base.
2. Incident, Problem & Change Management
   • Participate in incident and problem management processes in accordance with ITIL/ITSM practices to minimize business impact.
   • Conduct root cause analysis for recurring or critical issues and coordinate with internal teams or external vendors for resolution.
   • Support approved system configuration changes, patching activities, and minor functional enhancements.
3. System Integration & Interface Support
   • Monitor and support system interfaces between LIMS and other systems (e.g. ERP), ensuring data accuracy and successful transmission.
   • Work closely with infrastructure and network teams to ensure the stability of servers, connected instruments, endpoint devices, and network connectivity related to LIMS.
4. Compliance, Security & Documentation
   • Ensure all system operations comply with company IT governance, data security, and compliance requirements.
   • Maintain system documentation, SOPs, configuration records, troubleshooting guides, and knowledge articles.
   • Assist in preparing system documentation and evidence for internal and external audits.

Requirements

Education

Bachelor’s Degree in Computer Science, Information Technology, Chemical Engineering, or a related discipline.

Experience & Skills

0–2 years of experience in system operations, application support, or system implementation.

Fresh graduates with strong potential are encouraged to apply; training and career development will be provided.

Strong analytical thinking, learning ability, and problem‑solving skills.

Good communication and coordination skills with a customer‑ and service‑oriented mindset.

Basic understanding of IT Service Management (ITSM) concepts and processes.

Knowledge of relational databases (e.g. Microsoft SQL Server) and basic SQL queries is an advantage.

Exposure to system integration, APIs, laboratory information systems, or instrument connectivity is an added advantage.

Ability to communicate effectively in English & Chinese (中文) for regional project coordination (written and spoken).

Personal Attributes

Responsible, detail‑oriented, and well‑organized.

Team player with the ability to work under pressure in a fast‑paced environment.