Application Support Analyst

Tech Staffing; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology staffing firm is seeking an application support specialist in Bayan Lepas, Malaysia. The candidate will provide second-level support for IT applications, particularly Manufacturing Execution Systems (MES). Responsibilities include troubleshooting using SQL, managing projects, and conducting user acceptance testing and training. A minimum of 3 years' experience in application or production support is required. This role ensures smooth business operations through effective internal application support and documentation.

Qualifications

• Minimum of 3 years' experience in application support or production support.
• Strong understanding of application documentation and user training.
• Ability to troubleshoot using SQL queries.

Responsibilities

• Provide second level support for IT applications, mainly MES.
• Support internal applications and Warehouse Management systems.
• Liaise with departments to gather project requirements.

Skills

Application support

SQL queries

Project management

Job description

Our Client is in Electronics Manufacturing Services industry.

Application support: Provide second level support for IT applications (mainly MES) and other business-related applications for users.

System support: Support internal applications and Warehouse Management systems to ensure smooth day-to-day business operations.

Project management: Liaise with different departments and business units to gather project requirements and work with vendors to ensure successful delivery.

Issue resolution: SQL queries to troubleshoot issues, generate reports, and analyse data for applications for diagnosing problems.

Documentation: Perform user acceptance testing (UAT), incidents documentation and user manuals, and conduct user training.

Requirements

Min 3 years’ experience in application support/production support.