API & Platform Support Specialist

TDCX; Kuala Lumpur; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading technology firm in Kuala Lumpur is seeking a Developer Support Specialist to handle developer inquiries and optimize platform functionality. The ideal candidate should possess a degree and have at least 2 years of experience in technical support, particularly with APIs. This role emphasizes strong communication skills and the ability to troubleshoot and document issues effectively. Come join a dynamic team dedicated to improving developer experiences.

Qualifications

• Degree holder in any field.
• 2 years of experience in technical support or related field.
• Knowledge of APIs and developer tools.

Responsibilities

• Handle developer feedback and inquiries.
• Diagnose API integration issues.
• Create and maintain troubleshooting documentation.
• Collaborate with engineering teams to resolve issues.
• Optimize platform functionality based on developer feedback.

Skills

Communication Skills

API Knowledge

Problem-Solving

Technical Support Experience

Education

Diploma or higher in any field

Job description

A leading technology firm in Kuala Lumpur is seeking a Developer Support Specialist to handle developer inquiries and optimize platform functionality. The ideal candidate should possess a degree and have at least 2 years of experience in technical support, particularly with APIs. This role emphasizes strong communication skills and the ability to troubleshoot and document issues effectively. Come join a dynamic team dedicated to improving developer experiences.