Analytics & Insights Customer Success Specialist

NielsenIQ; Kuala Lumpur; Hybrid; MYR 40,000 - 60,000; Full time

Job summary

A leading consumer intelligence company in Kuala Lumpur is seeking a Customer Service Associate. This role focuses on enhancing customer relationships and ensuring efficient deliverables and queries through proprietary platforms. Ideal candidates have a relevant degree, analytical skills, and experience with Power BI or Excel. The position requires strong communication skills and is hybrid in nature, aligning with international clients' business hours.

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Qualifications

• Bachelor's degree preferred in relevant fields.
• Analytical skills and data aptitude are essential.
• Proficiency in English, both written and verbal.

Responsibilities

• Execute and improve service-related tasks.
• Act as a liaison for customer queries across markets.
• Deliver outputs according to contractual terms.

Skills

Analytical skills

Project management aptitude

Communication skills

Technical translation ability

Stress management

Education

Bachelors/ Masters Degree in Business Administration/ Analyst, Mathematics, Statistics, Economics, or Engineering

Tools

Power BI

Advanced Excel

Job description

A leading consumer intelligence company in Kuala Lumpur is seeking a Customer Service Associate. This role focuses on enhancing customer relationships and ensuring efficient deliverables and queries through proprietary platforms. Ideal candidates have a relevant degree, analytical skills, and experience with Power BI or Excel. The position requires strong communication skills and is hybrid in nature, aligning with international clients' business hours.