Analyst, Customer Technical Training (Fresh Graduate - 2026 Intake)

Dell; Bayan Lepas; On-site; MYR 40,000 - 55,000; Full time

Job summary

A global technology company is seeking a fresh graduate for the role of Customer/Technical Training Analyst in Penang. This position involves supporting training-related events and creating educational content. Candidates must have a relevant Bachelor's degree and strong communication and analytical skills. This role offers an opportunity for cross-functional collaboration with the aim of enhancing learning and business growth. Join us and make an impact in a forward-thinking environment.

Qualifications

• Bachelor's degree in a related field is essential for the position.
• Strong communication, critical thinking, and problem-solving skills are required.
• Ability to analyze and interpret complex situations effectively.

Responsibilities

• Support the coordination of training events and webinars.
• Create content and visual designs for training materials.
• Ensure effective delivery of training solutions.
• Resolve problems independently and make informed decisions.
• Assess training needs and customize solutions accordingly.

Skills

Productivity

Excellent communication skills

Critical thinking

Problem-solving skills

Analytical skills

Education

Bachelor's Degree in Computer Science, Information Technology, Gaming Design or a related field

Job description

Customer/Technical Training Analyst (Fresh Graduate)

Dell Technologies harnesses the power of technology to drive human progress. But ultimately, it’s people who choose how our products will be used. That’s why our Customer Technical Training team has such a vital role to play. They design and deliver all kinds of training courses – from lectures to lab exercises – for the benefit of internal and external customers. Working closely with colleagues, tech experts, partners and customers, they shape curriculum content to suit diverse needs. Everything they do is about unlocking ways to get the best from our technology.

Join us to do the best work of your career and make a profound social impact as a Customer/Technical Training Analyst on our Customer/Technical Training Team in Penang.

What you’ll achieve

As a Customer/Technical Training Analyst, you will gain exposure to cross‑functional collaboration and external stakeholder engagement, with the opportunity to contribute to real‑world projects that support business growth and learning.

You will:

• Support the coordination and execution of external training‑related events, webinars, and workshops for partners and customers through content creation, visual designs, simulations, and application development
• Support visual designs and content for web‑related content and social campaigns
• Ensure effective delivery of training and solutions to support the highest competence given the level of knowledge and skills required
• Work on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions
• Partner with the business and subject matter experts to assess and customize training based on current and future needs

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Bachelor's Degree in Computer Science, Information Technology, Gaming Design or a related field
• Productivity and excellent communication skills
• Critical thinking and problem‑solving skills
• Apply analytical skills to evaluate and interpret complex situations/problems using multiple sources of information

Desirable Requirements

• Extend capabilities by working closely with senior staff/experts within and outside the internal organization
• Regularly interact with colleagues generally up to senior level management

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.