(AMU) STUDENT COUNSELOR / RECRUITMENT

University of Cyberjaya; Subang Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading educational institution in Malaysia is seeking an Education Counsellor to engage with agents, manage prospective student pipelines, and communicate effectively among stakeholders. The successful candidate will be responsible for managing relationships, handling inquiries, and providing support for application and enrollment processes. This role requires strong communication skills, a bachelor's degree in a relevant field, and experience in student recruitment or higher education marketing. Flexibility to work evenings and weekends is essential.

Qualifications

• Strong communication and interpersonal skills, with proficiency in English.
• Familiarity with digital platforms, CRM systems, and online communication tools.
• Prior experience in student recruitment, higher education marketing, or agent management.

Responsibilities

• Manage relationships with agents and support student recruitment strategies.
• Handle student inquiries through various communication channels.
• Provide support on application, visa, and enrollment processes.

Skills

Strong communication and interpersonal skills

Proficiency in English

Familiarity with digital platforms

Culture-sensitive and proactive

Results-driven

Education

Bachelor’s degree in Marketing, Business, Communications, or a related field

Tools

CRM systems

Online communication tools

Job description

The Education Counsellor plays a key role in engaging with agents, managing prospective student pipelines, and ensuring smooth communication between stakeholders. The role involves international and local market engagement, digital recruitment support, education fairs and contributing to the overall success of student recruitment strategies.

Key Responsibilities

• Manage and strengthen relationships with agents, ensuring timely updates, product knowledge, and training.
• Handle incoming student inquiries through email, calls, online consultations, and digital platforms.
• Provide end-to-end support to students on application, visa, and enrollment processes.
• Track and report on student leads, conversions, and overall campaign performance.
• Represent the institution at education fairs, virtual events, school visits and outreach activities.
• Provide insights into emerging market opportunities and assist in market expansion planning.
• Support the line manager with strategy execution, data reporting, and lead management.
• Perform other duties as assigned to support the overall recruitment function.

Requirements

• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• Strong communication and interpersonal skills, with proficiency in English.
• Familiarity with digital platforms, CRM systems, and online communication tools.
• Culture‑sensitive, proactive, and results‑driven.
• Possess own transport and be willing to travel.
• Flexible to work evenings, weekends, or during school events as required.
• Prior experience in student recruitment, higher education marketing, or agent management.
• Proven ability to analyze market trends and identify opportunities for international/local growth.
• Proactive mind sets and with a "go‑get" attitude;
• Willing to work over weekends and travels when needed, especially during the peak periods.

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