AM - Business Analyst

Zurich 56 Company Ltd; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading insurance company in Kuala Lumpur seeks an experienced Business Analyst to manage business requirements for various projects. The successful candidate will collaborate with stakeholders and technical teams to ensure quality deliverables. A Bachelor's degree in a relevant field and at least 6 years of experience in a similar role are required. The role also demands strong analytical and problem-solving skills, along with proficiency in Ms Visio, JIRA, and Confluence.

Qualifications

• Minimum 6 years’ experience as Business Analyst/System Analyst/Product Owner.
• Experience in Life/General insurance products and processes.
• Good understanding of Agile and Waterfall methodologies.

Responsibilities

• Plan and conduct sessions for business requirements gathering.
• Analyze and manage requirement traceability matrix.
• Develop test plans and support testing.

Skills

Business requirements gathering

Stakeholder management

Process modeling

Analytical skills

Problem-solving

Education

Bachelor’s degree in Business IT or related fields

Tools

Ms Visio

JIRA

Confluence

Job description

AM - Business Analyst

Job Summary

Manage business requirements for assigned projects from high level user journeys to detailed functional requirements for system development/enhancement throughout the project lifecycle.

Key Responsibilities

• Plans, conducts / facilitates sessions for business requirements gathering and ensures the deliverables are produced with quality on timely basis.
• Prepare, present and update stakeholders on as-is and to-be models, including modeling process flow, defining data specifications, and system integrations, as part of the requirements gathering / user story preparation process considering customer’s journey and experience.
• Identify technical development areas and ideate to-be model solutions with technical teams.
• Analyzes and manages requirement traceability matrix and prioritizes requirements with stakeholders.
• Collaborate with project manager and technology team to perform risk assessment, define project scope and develop high-level project plan.
• Performs quality review checks on project deliverables from respective stakeholders.
• Develop test plans, perform and support testing, and conduct training/change management activities.
• Manage post implementation activities including incident resolution/problem solving with root cause analysis, lessons learnt for improvement, stakeholder engagement activities, etc.
• Adapts and applies appropriate delivery methodologies such as SCRUM or Waterfall, best suited for the specific project.

Education & Experience

• Bachelor’s degree in Business IT, Business Information Systems, IT Management, Computing, Business Administration or related fields.
• Minimum 6 or more years’ experience in a Business Analyst / System Analyst / Product Owner role in system delivery or process improvement projects.
• Experience in Life and/or General insurance with in-depth understanding of insurance products and processes.
• Experience in Agile and Waterfall methodologies.
• Good understanding of project management, requirements analysis & solution design, system testing, implementation/change management, stakeholder management best practices, techniques and approaches.
• Proficiency with Ms Visio or other process modeling tools, JIRA and Confluence.

Preferred

• Strong process modeling, analytical/numeracy and problem-solving skills.
• Experience in digital transformation or system/platform modernization projects in Life and/or General insurance.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

Let’s continue to grow together!

Location(s): MY - Kuala Lumpur

Schedule: Full Time

Recruiter name: Caroline Louis