Alibaba Cloud Intelligence Global Sales Team Manager Malaysia

Alibaba Cloud; Kuala Lumpur; On-site; MYR 120,000 - 150,000; Full time

Job summary

A technology company is seeking a Global Sales Team Manager to oversee and optimize outsourced sales teams globally. You will be responsible for managing BPO relationships, defining sales targets, and ensuring performance metrics align with the corporate strategy. With at least 7 years in Sales Management, including management of third-party vendors, you will build and mentor high-performing teams. Strong skills in contract negotiation, performance management, and interface with international labor laws are essential for this role.

Qualifications

• Minimum of 7 years in Sales Management, with at least 3 years managing BPO or third-party vendors globally.
• Proven ability to build, lead, and mentor high-performing remote teams.
• Expertise in complex SLA management and sales analytics.

Responsibilities

• Manage BPO relationships for sales teams globally.
• Define GTM strategy and set sales targets aligned with company objectives.
• Establish performance KPIs and conduct regular reviews with BPO partners.
• Control global sales team budget and manage operational risks.

Skills

Team leadership

Contract negotiation

Sales analytics

Education

Bachelor's degree in Business, Management, Engineering, or Computer Science

Job description

Overview

The Global Sales Team Manager is a strategic leadership role responsible for the oversight and optimization of outsourced sales teams across multiple international territories in Alibaba Cloud. The manager serves as the critical link between corporate sales strategy and global execution, ensuring consistent revenue growth and operational efficiency through effective management of Business Process Outsourcing (BPO) partners.

Responsibilities

• You will be the primary owner of our BPO relationships, including the full lifecycle: identifying, evaluating, and selecting qualified contractors globally; negotiating contracts, SLAs, and pricing; and ensuring ongoing compliance and relationship health. You will also manage contract renewals and lead dispute resolution.
• Global Sales Strategy & Team Development: Define the Go-To-Market (GTM) strategy for each location, set annual and quarterly sales targets that align with company objectives, define hiring requirements, approve final candidates, and implement standardized onboarding and training programs to develop sales skills and create career paths across all contracted teams.
• Performance, Data & Reporting: Define KPIs, establish performance dashboards, and conduct regular performance reviews with BPO partners. Track metrics (revenue, conversion, pipeline, CAC), perform root cause analysis for underperformance, and provide actionable coaching and support.
• Manage the global sales team budget to ensure cost efficiency and control operational expenses. Identify and mitigate operational and compliance risks, ensure adherence to local labor laws, tax regulations, and data protection standards in every territory. Develop contingency plans for business continuity and manage team transitions.

Position Requirements

• Required Qualifications
  • Experience: A minimum of 7 years in Sales Management, with at least 3 years dedicated to managing BPO or third-party vendors on a global scale.
  • Education: Bachelor's degree in Business, Management, Engineering, Computer Science.
  • Skills: Proven ability to build, lead, and mentor high-performing remote teams. Expertise in complex SLA management, contract negotiation, and sales analytics.
• Preferred Qualifications
  • MBA or an advanced business/engineering degree.
  • Experience in SaaS, Tech, AI or related areas.
  • Multilingual proficiency and knowledge of international labor laws.
  • Ability to speak Mandarin would be a plus point.