Airport Ticketing & Customer Experience Lead

Emirates; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading airline based in Kuala Lumpur is seeking a dedicated individual to supervise airport kiosk operations and provide exceptional customer service. You'll handle ticketing and reservations, promote ancillary sales, and monitor sales activities. The ideal candidate will have relevant experience in reservation/sales, fluency in English, and must be eligible to work in Malaysia. Enjoy competitive remuneration and benefits including discounts on flights and hotels as part of a growing team.

Benefits

Competitive salary

Discounts on flights and hotel stays

Qualifications

• Reservation/sales and ticketing experience required.
• Completion of advance courses in Reservations and Ticketing.
• Must have the right to live and work in Malaysia.

Responsibilities

• Supervising operations of airport kiosk or ticketing desk.
• Responsible for ticketing, reservation, and customer service.
• Increasing revenue through ancillary sales.
• Monitoring sales activities and financial reconciliation.
• Supporting airport operations as needed.

Skills

Fluency in English

Knowledge of major Computer Reservation Systems

Customer service handling

PC-based skills (Microsoft Word, Excel, Email)

Job description

A leading airline based in Kuala Lumpur is seeking a dedicated individual to supervise airport kiosk operations and provide exceptional customer service. You'll handle ticketing and reservations, promote ancillary sales, and monitor sales activities. The ideal candidate will have relevant experience in reservation/sales, fluency in English, and must be eligible to work in Malaysia. Enjoy competitive remuneration and benefits including discounts on flights and hotels as part of a growing team.