Airport Passenger Services Officer (Domestic)

Malaysia Airlines Berhad; Malaysia; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading airline in Malaysia is seeking a Customer Service Officer to deliver quality service to passengers at Kota Kinabalu Airport. Responsibilities include managing check-in processes, ensuring passenger information confidentiality, and maintaining safety standards. The ideal candidate should have an SPM or SPMV and demonstrate good communication skills in English and Bahasa Malaysia. Join a dynamic team committed to excellent customer service and start your career in the aviation industry.

Qualifications

• 0-1 year working experience in customer service roles.
• Attending all regulatory and mandatory training as per AeroDarat Training Manual.

Responsibilities

• Provide excellent and efficient service to passengers.
• Perform departure and arrival processes at gate.
• Ensure counter is opened and manned according to standards.
• Collect and manage excess baggage.
• Maintain confidentiality of all passenger information.
• Ensure working area is safe and clean.
• Update and display correct flight information.
• Comply with health, safety, and security regulations.
• Inform passengers during flight irregularities.

Skills

Good command of writing and spoken English

Good command of writing and spoken Bahasa Malaysia

Knowledge in MS Office application

PC literacy

Education

SPM or SPMV

Job description

A leading airline in Malaysia is seeking a Customer Service Officer to deliver quality service to passengers at Kota Kinabalu Airport. Responsibilities include managing check-in processes, ensuring passenger information confidentiality, and maintaining safety standards. The ideal candidate should have an SPM or SPMV and demonstrate good communication skills in English and Bahasa Malaysia. Join a dynamic team committed to excellent customer service and start your career in the aviation industry.