Airport Check-In & Passenger Services Officer

Malaysia Aviation Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading aviation services company in Kuala Lumpur is seeking a Customer Service Officer to provide quality services to passengers during check-in and boarding. The ideal candidate will have strong communication skills in English and Bahasa Malaysia, alongside a minimum qualification of SPM, and the ability to manage customer service processes effectively. The role emphasizes punctuality and adherence to safety and service standards, ensuring a seamless travel experience for passengers.

Qualifications

• 0–1 year working experience is preferred.
• Must attend all regulatory and mandatory training as per AeroDarat Training Manual.

Responsibilities

• Provide excellent service at Check-in and customer service touch points.
• Perform departure and arrival processes at the gate.
• Ensure the counter is opened and manned according to standard procedures.
• Manage excess baggage collection and document violations.
• Maintain confidentiality of passenger information.
• Keep work area safe and clean.
• Display correct and updated information to the public.
• Comply with health, safety, and security regulations.
• Keep passengers informed during flight irregularities.

Skills

Good command of writing and spoken English

Good command of spoken Bahasa Malaysia

Knowledge in MS Office application

Education

SPM or SPMV

Job description

A leading aviation services company in Kuala Lumpur is seeking a Customer Service Officer to provide quality services to passengers during check-in and boarding. The ideal candidate will have strong communication skills in English and Bahasa Malaysia, alongside a minimum qualification of SPM, and the ability to manage customer service processes effectively. The role emphasizes punctuality and adherence to safety and service standards, ensuring a seamless travel experience for passengers.