Airbnb Front Office Executive

Guestonic Property Management Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A property management company in Kuala Lumpur is looking for a Guest Service cum Concierge Reception to manage reservations for Airbnb/homestay accommodations. This role involves being the primary contact for guests, requiring strong communication skills and the ability to multitask. Fresh graduates with a customer-centric attitude are encouraged to apply. Benefits include flexible schedules, comprehensive training, and secure employment perks like EPF contributions and annual staff staycation offers.

Benefits

Flexible working schedule

Full EPF and SOCSO contributions

Annual free homestay benefit

Regular team bonding events

Qualifications

• Fresh grads are welcome to apply.
• Love to work in service industries.
• Ability to work in shift hours, including weekends and holidays.

Responsibilities

• Respond to booking inquiries via website and third-party platforms.
• Process reservations accurately using the property management system.
• Provide guests with detailed information about homestay options.
• Coordinate between guests and operation teams to ensure accommodation readiness.

Skills

Proficient verbal and written communication skills in Chinese

Proficient verbal and written communication skills in English

Proficient verbal and written communication skills in Malay

Strong organizational abilities

Multitasking abilities

Customer-centric attitude

Job description

Guestonic Property Management Sdn Bhd – Kuala Lumpur, Kuala Lumpur

We are seeking a highly organized and customer‑focused Guest service cum Concierge Reception to manage the reservation process for our Airbnb/homestay accommodations. The ideal candidate will serve as the primary point of contact for guests from initial inquiry to check‑in, ensuring a seamless booking experience. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast‑paced environment.

Qualifications

• Fresh grads are welcome to apply.
• Love to work in service industries.
• Proficient verbal and written communication skills in Chinese, English and Malay.
• Strong organizational and multitasking abilities.
• Customer‑centric attitude with a problem‑solving mindset.
• Ability to work in shift hours, including weekends and holidays if required with additional pay.

Responsibilities

• Respond to booking inquiries via website and third‑party platforms (e.g., Airbnb, Agoda, Booking.com, etc).
• Process reservations accurately and in a timely manner using the property management system.
• Provide guests with detailed information about homestay options, pricing, amenities, and local attractions.
• Coordinate between guests and operation teams to ensure accommodation readiness and availability.

Benefits

• At Guestonic, we believe in more than just work — we believe in creating an environment where you can grow, thrive, and enjoy what you do.
• Perfect Guidance & Support: we are committed to your success. Receive hands‑on training and continuous mentorship to help you excel in your role.
• Work‑Life Balance: we foster a healthy work culture that respects your time and well‑being — because your life outside of work matters too.
• Flexibility That Fits You: enjoy a flexible working schedule that helps you balance personal and professional priorities.
• Secure Employment Benefits: we provide full EPF and SOCSO contributions to ensure your financial and medical security.
• Staff Staycation Perk: take a well‑deserved break with our annual free homestay benefit — your chance to experience our stays just like a guest!
• Team Bonding Activities: we value connection. Enjoy regular team bonding events that strengthen teamwork and create lasting friendships.