AI Training Manager

Agensi Pekerjaan Penta Consultancy Sdn. Bhd; Kuala Lumpur; On-site; MYR 162,000 - 223,000; Full time

Job summary

A leading consultancy firm in Malaysia seeks a Training Specialist to conduct onboarding, develop training materials, and lead refresher training for annotators. Applicants should have a Bachelor's degree in a relevant field and 2-4 years of experience in training or quality assurance. Strong coaching and communication skills are essential to analyze performance data and implement training interventions. Experience in AI data labeling is preferred. This role ensures annotators meet KPIs effectively.

Qualifications

• 2 to 4 years of experience in training, quality assurance, or performance management.
• Familiarity with productivity monitoring tools and project management platforms.

Responsibilities

• Conduct onboarding sessions for new annotators.
• Design and update training materials, SOPs, and reference guides.
• Lead refresher training and knowledge calibration sessions.
• Develop assessment tests and evaluation forms for annotators.
• Review performance reports with QA and PM teams.
• Coach underperforming annotators.
• Track learning progress and maintain training compliance records.
• Collaborate with QA to analyze common error patterns.
• Ensure annotators maintain KPIs.
• Participate in guideline calibration.
• Drive continuous improvement initiatives.
• Serve as a communication bridge between departments.
• Support new project rollouts.

Skills

Presentation skills

Communication skills

Coaching skills

Performance data analysis

Education

Bachelor's degree in STEM, Education, Data Science, Psychology, or Linguistics

Tools

Airtable

Smartsheet

Jira

Job description

• Conduct onboarding sessions for new annotators, ensuring full understanding of annotation tools, workflows, and rubrics.
• Design, update, and deliver training materials, SOPs, and reference guides aligned with project requirements.
• Lead refresher training and knowledge calibration sessions to address performance gaps or rubric updates.
• Develop assessment tests and evaluation forms to measure annotator readiness before production deployment.
• Regularly review annotation performance reports with QA and PM teams to identify training needs.
• Coach underperforming annotators through one‑on‑one sessions and targeted improvement plans.
• Track learning progress, document training outcomes, and maintain training compliance records.
• Collaborate with QA to analyze common error patterns and translate them into training interventions.
• Ensure annotators maintain KPIs (Accuracy 90%, Consistency 95%, Rejection Rate 10%).
• Participate in guideline calibration and contribute feedback to enhance annotation clarity and usability.
• Drive continuous improvement initiatives through training innovation and visual learning aids.
• Serve as the communication bridge between Project Management, Quality Assurance, and Operations.
• Support new project rollouts by preparing and certifying trainer‑led readiness programs.

Job Requirements

• Bachelors degree in STEM, Education, Data Science, Psychology, or Linguistics, or equivalent experience.
• 2 to 4 years of experience in training, quality assurance, or performance management within BPO, AI annotation, or data operations.
• Strong presentation, communication, and coaching skills.
• Proven ability to analyze performance data and implement structured training interventions.
• Familiarity with productivity monitoring tools and project management platforms (Airtable, Smartsheet, Jira, etc.).

Preferred

• Experience working in AI data labeling, machine learning operations, or LLM annotation projects.
• Knowledge of quality assurance frameworks and process improvement methodologies.
• Certification in Six Sigma Green Belt, Kaizen, or Train‑the‑Trainer (TTT) is an advantage.
• Familiarity with data accuracy metrics and QA rubrics in AI or linguistic projects.