Ai Agency Project Management & Customer Service Executive

PartTimePost; Remote; MYR 100,000 - 150,000; Part time

Job summary

A growing AI solutions agency is seeking a part-time Customer Service & Project Management Executive to manage communication and project progress for AI solutions. This role, based in Malaysia, allows for work from home and involves liaising with clients, understanding their needs, and coordinating with the internal team. Ideal candidates should possess strong communication skills in Mandarin and English, along with organizational abilities. Competitive salary plus performance incentives provided.

Benefits

Hands-on exposure to real AI projects

Career growth opportunities

Competitive salary + performance incentives

Qualifications

• Good communication skills in Mandarin/English.
• Organized, responsible, and detail-oriented.
• Comfortable using tools like Google Docs and WhatsApp.

Responsibilities

• Communicate with clients via WhatsApp, email, and online platforms.
• Track project timelines, milestones, and deliverables.
• Provide regular updates to clients on project progress.

Skills

Good communication skills in Mandarin/English

Organized

Detail-oriented

Comfortable using Google Docs, Sheets, WhatsApp

Multitasking

Education

Fresh graduates or undergraduates

Job description

We’re Hiring!

Customer Service & Project Management Executive

AI Agency | Part-Time – Work from home basis

Are you organized, communicative, and excited about working in the AI and digital transformation space?

We are expanding our team and looking for Customer Service & Project Management Executives to support our fast-growing AI solutions agency.

Position Overview

You will act as the bridge between our clients and internal AI/technical team — managing communication, tracking project progress, and ensuring smooth delivery of AI solutions.

Key Responsibilities

• Communicate with clients via WhatsApp, email, and online platforms
• Understand client requirements and coordinate with internal AI/tech teams
• Track project timelines, milestones, and deliverables
• Provide regular updates to clients on project progress
• Handle customer inquiries and ensure high satisfaction
• Assist in onboarding new clients and managing documentation
• Maintain clear records and project tracking reports

Requirements

• Good communication skills in Mandarin/English
• Organized, responsible, and detail-oriented
• Comfortable using tools such as Google Docs, Sheets, WhatsApp
• Able to multitask and manage multiple projects
• Basic understanding of digital tools or AI systems is a bonus
• Fresh graduates or undergraduated students are welcome; training will be provided

Why Join Us?

• Be part of a fast-growing AI & Automation agency
• Hands‑on exposure to real AI projects and clients
• Clear career growth path (Project Lead / Operations Manager)
• Friendly and supportive working culture
• Competitive salary + performance incentives
• Career Opportunities & shares offered

Interested kindly direct whatsapp [phone] Desmond Tan.