Agency Development Head, JB2 & JB3

Zurich 56 Company Ltd; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading insurance company in Kuala Lumpur is seeking an Agency Development Head to manage and direct teams in sales and service activities. The role emphasizes business growth, team development, and cost efficiency while ensuring high customer satisfaction. The ideal candidate will be passionate about diversity and inclusion and possess strong leadership skills.

Benefits

Comprehensive training and development opportunities

Diversity and inclusion initiatives

Volunteering and community activity involvement

Qualifications

• Experience in managing sales teams and driving business growth.
• Ability to train and develop team members effectively.
• Strong focus on customer service and relationship management.

Responsibilities

• Manage and direct employees in the sale of products.
• Ensure profitable growth through business development and retention.
• Evaluate operations for cost efficiency and maintain budget.

Skills

Leadership

Sales Management

Cost Efficiency Management

Customer Service Management

Job description

Overview

Agency Development Head, JB2 & JB3

Purpose

Manages and directs employees in the sale and distribution of Strategic Business Unit products and services to achieve and sustain profitable growth (i.e. writing new business, retaining existing accounts, providing quality service, increasing market share and product mix while operating within Strategic Business Unit guidelines).

Key Accountabilities

• Selects, trains, develops, and coaches team members, assesses their performance, and provides recommendations on other human resource issues (e.g., promotions, transfers, salary administration and terminations)
• Manages the sales and service activities of management team to increase new business and retention in all account product offerings
• Manages operations for cost efficiency; continuously evaluates opportunities to reduce costs and improve operations; monitors and maintains expenses within approved budget
• Manages the Customer Service Index program to ensure results are reported to senior management.
• To take charge of JB2 & JB3 agency development & oversee agency management.
• Meeting annual branch agency KPI.
• Provide support to agency & running & organising branch agency activity/training/recruitment to ensure agency having growth & sustainable business.

At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that.

Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.

With the above in mind, we accept applications from everyone regardless of your background, beliefs, or culture.

We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity.

So, make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. We’re proud to have earned Great Place To Work® Certification™. Our company culture is our top priority! #GPTWcertified

Let’s continue to grow together!

Location(s): MY - Kuala Lumpur
Schedule: Full Time
Recruiter name: Jesreena Kaur