Agency Administration Executive

Zurich 56 Company Ltd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent insurance firm in Kuala Lumpur is seeking a dedicated team leader to supervise operations and enhance workflow efficiency. The ideal candidate will engage with customers, manage team activities, and support company strategies. Opportunities for career growth are available within the firm.

Responsibilities

• Supervises assigned team members’ daily activities.
• Assists management by evaluating, assigning, and monitoring workflow.
• Tracks the team’s progress towards goals and maintains knowledge of procedures.
• Supports overall strategy and communicates company strategies.
• Interacts with and responds to customer inquiries or escalations.

Job description

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Evaluates, assigns, and monitors the team’s activities to ensure work completion to improve output. Resolves complex transactions, customer inquiries, policy, or billing questions as a subject matter expert. Responsible for developing team members and implementing plans to enhance the work environment and business results.

Job Accountabilities - Key Accountabilities

• Supervises assigned team members’ daily activities.
• Assists management by evaluating, assigning, and monitoring workflow to ensure work completion and teamwork within the Service Operations team.
• Tracks the team’s progress towards daily, weekly, and monthly goals, taking proactive steps, maintaining current knowledge of procedures, methods, and regulatory requirements, and collaborating with other leaders to develop and implement improvements.
• Supports and advocates for the organization’s overall strategy, communicating company strategies related to products, processes, policies, and practices.
• Interacts with and responds to customer inquiries or escalations as needed, promoting Zurich’s core values.

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