Aftersales Service Assistant Manager / Manager (iCaur Petaling Jaya)

KARRUS AUTOMOTIVE SDN. BHD; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive service provider in Malaysia seeks an experienced aftersales team leader to manage a high-performing service workshop. Responsibilities include leading the team to meet performance targets, organizing daily activities, overseeing customer satisfaction, and ensuring adherence to industry standards. The ideal candidate has a Diploma or Degree in Automotive Engineering and strong leadership skills, with proficiency in Microsoft Office and dealership management systems. This role requires commitment to maintaining quality service and responding effectively to customer needs.

Qualifications

• Experienced in managing an automotive service workshop.
• Strong leadership and team management abilities.
• Excellent communication skills for effective customer engagement.

Responsibilities

• Lead the aftersales team to achieve set performance targets.
• Organise daily workshop activities and ensure efficiency.
• Handle customer issues promptly and maintain high satisfaction.

Skills

Leadership

Interpersonal communication

Organizational skills

Administrative skills

Education

Diploma or Degree in Automotive Engineering

Tools

Microsoft Office

Dealership management systems

Job description

Responsibilities

• Lead the aftersales team to achieve or exceed set targets and key performance indicators (KPIs).
• Organise and coordinate daily workshop activities, ensuring efficient work distribution among service staff.
• Monitor and evaluate the performance of all service personnel to ensure high-quality workmanship and service standards.
• Conduct daily briefings with the service team to streamline workflow and enhance efficiency.
• Handle customer issues and resolve complex or escalated complaints promptly and professionally.
• Maintain a high standard of customer satisfaction and uphold a positive company image.
• Ensure the service premises are maintained in a clean, organized, and safe condition in accordance with 5S standards.
• Ensure the team adheres to warranty, policy, and procedural guidelines set by principals and management.
• Oversee and support administrative functions related to workshop and branch operations.
• Undertake ad‑hoc tasks or projects assigned by senior management.

Qualifications

• At least a Diploma or Degree in Automotive Engineering, or a related field.
• Experienced in managing an automotive/EV/luxury car aftersales or service workshop, preferably within an authorised dealership environment.
• Strong leadership and team management abilities.
• Excellent interpersonal and communication skills for effective engagement with staff and customers.
• Good organisational and administrative capabilities.
• Proficient in Microsoft Office and dealership management systems.
• Willingness to travel interstate for business purposes when required.