Aftersales Coordinator

Intrix Group; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology firm is seeking an Aftersales Coordinator to oversee support for hotel clients and commercial partners. This role involves managing all post-handover activities for Intrix Heat Pump Systems, ensuring smooth service delivery. Responsibilities include maintaining service schedules, coordinating with clients, and recording aftersales activities. Candidates should have a diploma or degree in a relevant field and possess strong communication skills in English and Bahasa Malaysia. The job is based in Selangor, Malaysia.

Qualifications

• Diploma or Bachelor's Degree in Business Administration or equivalent required.
• Strong organizational, planning, and multitasking skills necessary.
• Fluent communication in English and Bahasa Malaysia needed.

Responsibilities

• Manage daily service schedules, breakdown logs, and technician deployment.
• Coordinate site visits and confirm access arrangements with clients.
• Monitor aftersales activities including preventive maintenance and warranty claims.
• Prepare weekly and monthly service performance reports.

Skills

Organizational skills

Planning

Multitasking

Communication in English

Communication in Bahasa Malaysia

Education

Diploma or Bachelor's Degree in Business Administration

Technical Management or equivalent

Job description

As the Aftersales Coordinator, you will be the key person ensuring smooth, efficient, and reliable support for our hotel clients and commercial partners. You will manage all post-handover activities for our Intrix Heat Pump Systems — from breakdown coordination to preventive maintenance planning and service performance reporting.

Key Responsibilities

• Maintain and update daily service schedules, breakdown logs, and technician deployment in the system.
• Coordinate with hotel clients and facility teams to plan site visits, confirm access arrangements, and follow up on job completion.
• Record and monitor all aftersales activities, including preventive maintenance, warranty claims, and spare part replacements.
• Communicate with technicians and project teams to ensure timely attendance and closure of service cases.
• Track service parts inventory, prepare request forms, and coordinate with the warehouse for dispatch and delivery.
• Manage WhatsApp service groups and ensure a prompt response from technicians or escape issues when necessary.
• Escalate urgent issues according to the established escalation chart and ensure timely response within the 30-minute target.
• Prepare weekly and monthly reports on service performance, outstanding jobs, and client feedback.
• Maintain a central database of all after-sales customers, warranty periods, and service contract renewals.
• Support the Aftersales Lead in monitoring manpower utilisation, response time, and client

Requirements

• Diploma or Bachelor's Degree in Business Administration, Technical Management, or equivalent.
• Strong organizational, planning, and multitasking skills.
• Excellent communication and follow-up abilities in both English and Bahasa Malaysia.
• Able to work under pressure, handle urgent calls professionally, and coordinate multiple field