After-Sales Relationship & Solutions Consultant

Sime Darby Industrial Sdn Bhd; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading equipment provider in Ipoh seeks a skilled professional for customer relationship management. The role involves maintaining relationships with customers, advising on equipment needs, and meeting performance goals. Candidates should have a relevant diploma, a minimum of 2-5 years of experience in a similar field, and proficiency in Microsoft Office. Fluent Mandarin is a plus as the role involves working with Mandarin-speaking clients. Strong communication and organizational skills are essential.

Qualifications

• At least 2 - 5 years of working experience in the same field, preferably in the heavy equipment industry.
• Must have good command of Microsoft Office programs.
• Good communication skills and ability to maintain office equipment.

Responsibilities

• Maintain and enhance relationships with allocated customers.
• Visit customers to understand their needs and provide solutions.
• Advise on repair needs and support customer success.
• Conduct inspections and use CRM system for managing customer data.
• Meet performance goals and targets set by management.

Skills

Interpersonal communication

Analytical thinking

Organizational skills

Proficiency in Microsoft Office

Fluent in Mandarin

Education

SPM or Diploma in any field

Job description

A leading equipment provider in Ipoh seeks a skilled professional for customer relationship management. The role involves maintaining relationships with customers, advising on equipment needs, and meeting performance goals. Candidates should have a relevant diploma, a minimum of 2-5 years of experience in a similar field, and proficiency in Microsoft Office. Fluent Mandarin is a plus as the role involves working with Mandarin-speaking clients. Strong communication and organizational skills are essential.