After Sales Engineer

Hirehub Management Sdn. Bhd.; Johor Bahru; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading manufacturer in data center solutions is seeking a Customer Service Representative to manage inquiries and maintain high customer satisfaction. Candidates should have a diploma and at least 2 years of customer service experience, preferably in a call center environment. Proficiency in English, Chinese, and Malay is essential. The role requires a detail-oriented mindset and strong collaboration skills. Located in Johor Bahru, Malaysia.

Qualifications

• Minimum of 2 years in customer service, preferably in call centers or service centers.
• Experience in project coordinator, purchasing & logistics is an advantage.
• Strong problem-solving skills and adaptability to changing environments.

Responsibilities

• Handle customer inquiries via phone, email, and online chat.
• Provide detailed product and service information to customers.
• Manage customer complaints and collaborate with departments for resolution.
• Assist other departments with data and administrative support.
• Follow up on service-related matters like order processing and after-sales.

Skills

Customer service

Communication skills in English

Communication skills in Chinese

Communication skills in Malay

Problem analysis

Detail-oriented

Team collaboration

Education

Diploma or higher in mechatronics or electrical automation

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Company Background

A leading manufacturer of prefabricated modular data center solutions, specializing in the data center and power systems industry. With R&D facilities in Shanghai and high-end manufacturing plants in Shanghai and Malaysia, it delivers innovative solutions for hyperscale data center projects globally.

Key Responsibilities

• Handle customer inquiries via phone, email, and online chat with professionalism and accuracy, ensuring timely responses and high customer satisfaction.
• Provide detailed product and service information, guide customers in decision-making, and support smooth business transactions.
• Efficiently manage customer complaints, analyze issues, and collaborate with relevant departments for resolution.
• Assist other departments (e.g., sales, marketing) with data, document organization, and administrative support.
• Follow up on service-related matters such as order processing, after-sales, and maintenance, keeping customers informed.
• Maintain customer databases, ensuring accurate and up-to-date records.
• Analyze service data and report findings to support decision-making and process improvements.
• Compile common inquiries and solutions into standardized knowledge documents for internal use.
• Participate in training and share knowledge to improve team service quality.

Required Qualifications

• Diploma or higher, with a preference for mechatronics or electrical automation backgrounds. Local Malaysian applicants preferred.
• Minimum of 2 years in customer service, preferably with experience in call centers or service centers.
• Experience in project coordinator, purchasing & logistics will be an advantage.
• Strong communication skills in English, Chinese, and Malay.
• Proficient in office software (Word, Excel, PowerPoint).
• Ability to analyze problems, provide solutions, and handle complex situations.
• Strong customer service mindset, responsible, and detail-oriented.
• Team-oriented with good collaboration skills.
• Quick learner, adaptable to changing work environments and business needs.