Advisor II, Sales

Concentrix; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic sales organization in Kuala Lumpur is looking for an Advisor II, Sales who can communicate effectively in Mandarin or Cantonese. This role involves engaging with customers through calls and online, driving new sales opportunities, and ensuring a great customer experience. The ideal candidate should have a passion for sales and customer success, along with the ability to build long-term relationships with partners. This is a full-time position that offers opportunities for professional growth.

Qualifications

• Fluent in Mandarin or Cantonese.
• Experience in sales or customer service preferred.
• Ability to drive partner engagement and business growth.

Responsibilities

• Interface with customers via calls or online for selling.
• Sourcing new sales opportunities through outreach.
• Support customer success and retention strategies.

Skills

Sales skills

Customer engagement

Communication skills

Problem-solving

Job description

Job Title: Advisor II, Sales (Mandarin/ Cantonese Speaker)

Job Description

The Advisor II, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services. This position is responsible for processing customer orders and sales; providing/receiving information; selling client products/service as well as providing basic customer service support.

Inside Sales

• Sourcing new sales opportunities through lead follow-up and outbound cold calls and emails
• Drive partner recruitment & growth promote sales programs developed for partners
• Partner engagement to drive business in the region (end-to-end sales)
• Drive registration to marketing campaign/webinars for cloud solutions products
• Channel sales, channel recruitment & opportunity progression
• Maximize sales opportunities from the existing partner ecosystem
• Engage with existing partners and end customers where applicable
• Add/maintain contact database for respective segments as per needs of the business

Customer Success

• Target install base to prospecting, build pipeline via phone, email or other online channels
• Support dormant reactivation campaign programs
• Driving up consumption and yield
• Customer issues and helping the sales team with upsells and renewals
• Focused on building loyalty with existing partners
• Long term retention and ensuring customer has great experience
• Engage with existing partners and/or onboard net new
• Focused on building loyalty, key focus on partner growth and dormant reactivation
• Addressing customer issues and helping the sales team with upsells and renewals.

Location:

MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak

Language Requirements:

Yue (Cantonese) (Required)

Time Type:

Full time

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