Adv Customer Service Support Director

Oracle Corporation Malaysia Sdn. Bhd.; Malaysia; On-site; MYR 200,000 - 250,000; Full time

Job summary

A multinational technology firm is seeking a Premium Support Director to manage post-sales support for customers while fostering positive relationships. The role involves resolving technical inquiries and advocating for customer needs. The ideal candidate will ensure resource utilization aligns with organizational objectives and drive exceptional customer service. Competitive benefits and opportunities for community involvement are part of the offer.

Benefits

Flexible medical options

Life insurance

Retirement options

Volunteer programs

Qualifications

• Focused on delivering post-sales support and solutions to customers.
• Experienced in managing relationships and decision making impacting business.
• Committed to delivering outstanding customer support and service.

Responsibilities

• Resolve post-sales non-technical inquiries and technical questions.
• Manage relationships that affect employees and customer base.
• Ensure proper utilization of resources and communicate objectives.

Job description

Job Overview

As a member of the Support organization, your focus is to deliver post‑sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post‑sales non‑technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Leadership Role

The Premium Support Director successfully manages relationships which affect employees within the organization and the customer base. You will routinely make decisions which can significantly impact Oracle's business relationships, revenue opportunities, and the division's overall goal attainment. An employee in this position establishes and communicates organizational objectives and implements plans to assure attainment. Of the more day-to-day activities, you will ensure proper utilization of resources and provide justification for additional resource requests. Most importantly, a successful Director is expected to be totally committed to the delivery of outstanding support and service to customers.

Legal Statements

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Benefits

Oracle careers open the door to global opportunities where work‑life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.