Administrative Clerk

Modern-Lab Chemicals; Penang; On-site; MYR 30,000 - 45,000; Full time

Job summary

A dynamic company in Penang is seeking a Customer Service & Sales Support Executive, perfect for fresh graduates eager to excel in a fast-paced environment. This role involves coordination of customer and vendor matters, enhancing customer experience, and ensuring service excellence. Candidates should demonstrate strong communication skills and a proactive approach in building relationships with clients. Join a team that values growth and collaboration in delivering exceptional service.

Qualifications

• Eager to learn and grow in a fast-paced environment.
• Strong communication skills and professionalism.
• Ability to facilitate clear communication between departments.

Responsibilities

• Work closely with the sales team to handle customer and vendor matters.
• Monitor customer satisfaction and improve engagement strategies.
• Support initiatives for exceptional customer service across all touchpoints.
• Handle inquiries and office interactions with courtesy.
• Act as a liaison between departments for seamless operations.
• Maintain strong relationships with clients through professionalism.
• Stay updated on product offerings and company policies.
• Coordinate accurate and timely flow of orders and supplies.

Job description

Fresh Graduates Encouraged to Apply

We are looking for a dynamic and proactive individual to join our team as a Customer Service & Sales Support Executive. This role is ideal for fresh graduates who are eager to learn, grow, and build a rewarding career in a fast-paced business environment.

Key Responsibilities

• Customer & Vendor Coordination: Work closely with the sales team to ensure smooth handling of customer and vendor-related matters, contributing to overall operational efficiency.
• Customer Experience Enhancement: Monitor customer satisfaction levels and proactively assist in implementing strategies to improve customer engagement and loyalty.
• Service Excellence: Support the development and execution of initiatives that deliver exceptional customer service across all touchpoints.
• Communication & Office Support: Handle incoming phone calls, inquiries, and general office interactions with professionalism and courtesy.
• Cross-Department Coordination: Act as a liaison between departments to facilitate clear communication and seamless business operations.
• Client Relationship Management: Build and maintain strong, positive relationships with clients by demonstrating a high level of professionalism and responsiveness.
• Product & Policy Updates: Stay current on product offerings and company policies by collaborating with the management team and participating in internal updates.
• Order & Supply Liaison: Coordinate with team members to ensure accurate and timely flow of orders and supplies between internal teams and external partners.