Administration Assistant- Customer Relationship

Pavilion Property; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A property management company in Kuala Lumpur is seeking an Administration Assistant for Customer Relationship tasks. The role involves assisting with Vacant Possession documentation, conducting pre-inspections, and liaising with various parties. Candidates should possess strong communication skills, a diploma in any field, and at least two years of relevant experience. Knowledge of Mandarin is essential. This position offers an opportunity to grow within a supportive team environment focused on customer service.

Qualifications

• Minimum diploma holder with at least 2 years of relevant experience.

Responsibilities

• Assist in pre-Vacant Possession (VP) documentation and liaising with relevant parties.
• Conduct pre-inspection on units before VP ensuring their condition.
• Prepare VP kits, key pouches while ensuring completeness.
• Support the customer care coordinator team as needed.
• Organize and file all Defect Notification Forms (DNF) systematically.
• Compile and coordinate Unit Assistance Forms (UAF) from purchasers.
• Liaise with technicians and departments to resolve submitted issues.
• Ensure accurate recording and filing of UAF data.
• Maintain a good tracking system for urgent complaints.
• Assist in office administration and staff attendance records.

Skills

Good communication and interpersonal skills

Strong organizational abilities

Attention to detail

Pleasant personality

Team player with effective collaboration skills

Knowledge of Mandarin

Education

Minimum Diploma in any field

Job description

Administration Assistant- Customer Relationship

Assist in pre-Vacant Possession (VP) documentation and liaison with relevant parties

Assist in conducting pre-inspection on units before VP and ensure units are in excellent condition before VP

Preparation of VP kits, key pouches and ensure all VP forms are contained in VP kits

Act as support back-up for customer care coordinator team

Ensure all Defect Notification Form (DNF) received are organised and filed systematically for easy retrieval

Assist in coordinating and compiling Unit Assistance Form (UAF) from Purchasers for units’ urgent issues during defects liability period

Liaise with team technicians, relevant departments, including project management, main contractors to attend to issues submitted via UAF

Ensure UAF are accurately recorded and signed off by relevant parties and data information are recorded and filed up to date

Maintain good tracking system to ensure complaints are attended to on urgent basis

Assist in office administration duties and staff attendance record

Skills and Knowledge

Good communication and interpersonal skills

Strong organizational abilities, with attention to detail

Pleasant personality

Team player with effective collaboration skills

Knowledge of Mandarin is essential

Requirements

Minimum Diploma holder in any field

Must possess at least 2 years relevant experience