Admin Support Manager (RETAIL)

Dibaq; Selangor; On-site; MYR 50,000 - 70,000; Full time

Job summary

A retail company located in Selangor, Malaysia is seeking an Operations Manager to oversee adherence to company policies, manage inventory and data, and support customer service. Candidates should have a Bachelor's degree and 2-3 years of retail operations experience. Strong computer literacy, including proficiency in Microsoft Office and POS systems, and fluent English and Mandarin are required. This role involves multitasking and effective communication within teams.

Qualifications

• Minimum 2-3 years of experience in the retail industry focused on operations and administration.
• Ability to handle multiple tasks efficiently.
• Fluent in English and Mandarin.

Responsibilities

• Monitor store adherence to company policies and SOPs.
• Oversee stock control and maintain accurate records.
• Arrange schedules for retail teams and assist with recruitment.
• Coordinate with vendors for maintenance and manage orders.
• Verify daily sales transactions and oversee expense reporting.
• Develop communication channels between stores and HQ.
• Handle escalated customer feedback and resolve service issues.

Skills

Strong computer literacy

Analytical skills

Organizational skills

Effective communication

Problem-solving skills

Teamwork abilities

Education

Bachelor's degree in Business Administration or Retail Management

Tools

Microsoft Office Suite

POS and CRM software

Job description

Operations & Compliance: Monitor store adherence to company policies and Standard Operating Procedures (SOPs), particularly regarding refunds, exchanges, and financial transactions.

Inventory & Data Management: Oversee stock control, conduct audits, and maintain accurate records of sales, purchases, and stock levels.

Staff & Logistics: Arranging schedules for retail teams, handling manpower requisitions, and assisting with recruitment.

Facility & Vendor Management: Coordinate with vendors for maintenance (e.g., air conditioning, pest control) and manage orders for store consumables and office supplies.

Financial Administration: Verify and reconcile daily sales transactions with Point of Sale (POS) reports, manage store budgets, and oversee expense reporting.

Internal Communication: Develop and manage communication channels between stores and HQ, including updating store notice boards and distributing operational directives.

Customer Service Support: Handle escalated customer feedback and resolve service-related issues to maintain high satisfaction levels.

Requirements

• Bachelor’s degree in Business Administration, Retail Management, or a relevant field.
• Minimum 2-3 years of experience in RETAIL industry on operations and administration.
• Strong computer literacy, particularly in Microsoft Office Suite (Excel, Word) and retail management systems like POS or CRM software.
• Ability to analyze sales data and prepare reports for management to drive operational improvements.
• Strong organizational and time-management skills.
• Ability to handle multiple tasks efficiently.
• Good analytical and problem-solving skills.
• Effective communication and teamwork abilities.
• English and Mandarin are a must, as communication with overseas suppliers and vendors.