Admin & Customer Service Executive

Tap Growth ai; Remote; MYR 100,000 - 150,000; Full time

Job summary

A customer service firm in Johor, Malaysia is seeking an Admin & Customer Service Executive. The role involves managing immigration applications, providing client support, and ensuring high standards of service. Candidates should hold a diploma, possess strong communication skills, and have at least three years in a client-facing position. This position offers a competitive salary of RM3000 to RM4500 and on-the-job training. Work from anywhere with a 1-year contract and permanent role benefits.

Qualifications

• Minimum diploma qualification in relevant fields.
• 3 years of experience in a client-facing role.
• Ability to manage a high volume of digital documents.

Responsibilities

• Manage immigration applications for clients.
• Liaise with clients to ensure submission of necessary documents.
• Advise clients based on understanding of immigration regulations.
• Maintain high standards of customer service and accuracy.

Skills

Verbal Chinese communication

Written English communication

Time management

Digital document handling

Education

Diploma in hospitality, mass communication, logistics or equivalent

Job description

🌟 We're Hiring: Admin & Customer Service Executive! 🌟

We are looking for a dedicated and organized Admin & Customer Service Executive to support our operations and enhance customer satisfaction. The ideal candidate will have excellent communication skills and a strong background in administrative tasks, ensuring smooth workflow and prompt service delivery.

📍 Location: Johor, Malaysia

⏰ Work Mode: Work from anywhere

💼 Role: Admin & Customer Service Executive

📄 Contract type: 1 Year Contract with Permanent role benefits

What You’ll Do

• Manages immigration applications for clients relating to Singapore Citizenship and other applications etc
• Liaise effectively and work closely with clients on the required documents to ensure all documents are furnished for submission
• Advise clients on accurate documentation and provide advisory to them based on a deep understanding of Singapore inbound immigration regulations and policies
• Understand clients’ backgrounds and write cover letters to best present their profiles
• Ensure high work accuracy is delivered in all applications to the government bodies
• Provide exceptional customer experience and maintain high standards of service
• Attend to clients' queries and the completion of the formalities during and after post-submission within Company’s response time
• Updating and maintaining respective tracking sheets accurately in an organized and timely manner
• Any other duties assigned by Management.

What We’re Looking For

• Minimally Diploma qualification in hospitality, mass communication, logistics or equivalent
• Strong verbal Chinese communication skills and good written English skills
• At least 3 years of experience in client facing role
• No prior immigration experience is required as on-the-job training will be provided.
• Good time management skills & must be able to handle a high volume of digital documents
• Ability to plan workload and meet deadlines

Remuneration

RM3000 to RM4500

Consultant In Charge

May Chong | 012 2801717 | [e-mail]

Angel Tai | 0178932229 | [e-mail]