Admin & Customer Service Executive

Hunters International; Remote; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency is hiring an Admin & Customer Service Executive in Johor, Malaysia. The ideal candidate will support immigration application processes and ensure client satisfaction. Responsibilities include managing client documentation, advising clients on regulations, and providing a high standard of customer experience. Applicants should have strong Chinese communication skills, good time management, and a diploma in hospitality or related fields. Training will be provided, and the salary ranges from RM3000 to RM4500.

Qualifications

• 3 years of experience in client facing role.
• Must be able to handle a high volume of digital documents.
• Ability to plan workload and meet deadlines.

Responsibilities

• Manage immigration applications for clients.
• Liaise with clients to ensure all documents are furnished.
• Advise clients on documentation based on immigration regulations.
• Write cover letters to present client profiles.
• Ensure high work accuracy in applications.
• Provide exceptional customer experience.
• Attend to clients' queries and complete formalities.
• Maintain tracking sheets accurately.

Skills

Strong verbal Chinese communication skills

Good written English skills

Good time management skills

Education

Diploma in hospitality, mass communication, logistics or equivalent

Job description

🌟 We're Hiring: Admin & Customer Service Executive! 🌟

We are looking for a dedicated and organized Admin & Customer Service Executive to support our operations and enhance customer satisfaction. The ideal candidate will have excellent communication skills and a strong background in administrative tasks, ensuring smooth workflow and prompt service delivery.

📍 Location: Johor, Malaysia
⏰ Work Mode: Work from anywhere
💼 Role: Admin & Customer Service Executive
📄 Contract type: 1 Year Contract with Permanent role benefits

What You'll Do:

• Manages immigration applications for clients relating to Singapore Citizenship and other applications etc
• Liaise effectively and work closely with clients on the required documents to ensure all documents are furnished for submission
• Advise clients on accurate documentation and provide advisory to them based on a deep understanding of Singapore inbound immigration regulations and policies
• Understand clients’ backgrounds and write cover letters to best present their profiles
• Ensure high work accuracy is delivered in all applications to the government bodies
• Provide exceptional customer experience and maintain high standards of service
• Attend to clients' queries and the completion of the formalities during and after post-submission within Company’s response time
• Updating and maintaining respective tracking sheets accurately in an organized and timely manner
• Any other duties assigned by Management.

What We're Looking For:

• Minimally Diploma qualification in hospitality, mass communication, logistics or equivalent
• Strong verbal Chinese communication skills and good written English skills
• At least 3 years of experience in client facing role
• No prior immigration experience is required as on-the-job training will be provided.
• Good time management skills & must be able to handle a high volume of digital documents
• Ability to plan workload and meet deadlines

Remuneration:

RM3000 to RM4500

Consultant in charge:

May Chong | 012 2801717 | [e-mail]

Angel Tai | 0178932229 | [e-mail]