Admin & Customer Service Executive

Fastlane Group; Remote; MYR 100,000 - 150,000; Full time

Job summary

A professional immigration consultancy is seeking a detail-oriented Admin & Customer Service Executive to manage immigration applications for Singapore Permanent Residency. The role requires strong verbal Chinese skills and offers training for those without immigration experience. Responsibilities include ensuring high-quality customer service and maintaining accurate documentation. The role is remote but requires travel to Singapore 4–6 times a month, with a salary range of RM3,000 to RM4,500 plus additional travel compensation.

Qualifications

• Minimum 3 years of client-facing or customer service experience.
• No prior immigration experience required – full training will be provided.
• Ability to plan workload independently and meet strict deadlines.

Responsibilities

• Manage immigration applications related to Singapore PR and Citizenship.
• Deliver a professional, responsive customer experience throughout the application lifecycle.
• Update and maintain tracking sheets and internal records accurately.

Skills

Strong verbal Chinese communication skills

Good written English skills

Strong time management and organizational skills

Detail-oriented mindset

Education

Minimum Diploma qualification (Hospitality, Mass Communication, Logistics)

Job description

Overview

Position: Admin & Customer Service Executive
Client Company: Professional Immigration Consultancy / Corporate Services Firm
Working Arrangement: Remote role; travel to Singapore required 4–6 times per month.
Language Requirement: Strong verbal Chinese; good written English

About the Role

We are hiring on behalf of our client, a multi-award-winning consultancy specializing in Singapore Permanent Residency (PR) and Citizenship applications. We are seeking a detail-oriented and client-focused Admin & Customer Service Executive to support immigration application processes and provide high-quality service to clients.

Key Responsibilities

Immigration Administration & Documentation

• Manage immigration applications related to Singapore PR, Citizenship, and other related submissions.
• Liaise closely with clients to collect, review, and verify all required documents for accuracy and completeness.
• Advise clients on proper documentation requirements based on current immigration regulations and policies.
• Understand client backgrounds and prepare clear, structured cover letters to present client profiles effectively.
• Ensure a high level of accuracy and quality in all government submissions.

Customer Service & Client Management

• Deliver a professional, responsive, and high-quality customer experience throughout the application lifecycle.
• Respond promptly and professionally to client queries via WhatsApp, Gmail, and phone, in accordance with company timelines.
• Manage client expectations and handle post-submission follow-ups diligently.
• Handle client grievances professionally, ensuring issues are resolved with care and accountability.

Operations & Internal Coordination

• Update and maintain tracking sheets and internal records accurately and in a timely manner.
• Handle a high volume of digital documents while maintaining strong attention to detail.
• Stay updated on Singapore immigration policies and regulatory changes relevant to inbound applications.
• Perform any other duties or ad-hoc tasks assigned by management.

Requirements

• Minimum Diploma qualification (Hospitality, Mass Communication, Logistics, or equivalent).
• Strong verbal Chinese communication skills (mandatory).
• Good written English skills.
• Minimum 3 years of client-facing or customer service experience.
• No prior immigration experience required – full training will be provided.
• Strong time management and organizational skills.
• Ability to plan workload independently and meet strict deadlines.
• Comfortable handling large volumes of digital documentation.
• Detail-oriented, responsible, and service-driven mindset.

Salary

The salary offered ranges between RM3,000 and RM4,500. Plus RM70 per trip (as required for work-related travel).

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