Admin & Client Facing Executive

Fastlane Group; Remote; MYR 100,000 - 150,000; Full time

Job summary

A multi-award-winning consultancy is seeking an Admin & Customer Service Executive for a remote role to support immigration application processes. The ideal candidate must possess strong verbal Chinese and good written English communication skills, with at least 3 years of client-facing experience. Key responsibilities include managing immigration documentation, providing exceptional customer service, and staying updated on relevant policies. The role emphasizes strong organizational skills and a detail-oriented mindset. Salary ranges from RM3,000 to RM5,000.

Qualifications

• Minimum 3 years of client-facing or customer service experience.
• Comfortable handling large volumes of digital documentation.
• Detail-oriented, responsible, and service-driven mindset.

Responsibilities

• Manage immigration applications related to Singapore PR and Citizenship.
• Deliver high-quality customer experience throughout the application lifecycle.
• Stay updated on Singapore immigration policies and regulatory changes.

Skills

Strong verbal Chinese communication skills

Good written English skills

Time management skills

Organizational skills

Client-facing experience

Education

Minimum Diploma qualification (Hospitality, Mass Communication, Logistics, or equivalent)

Job description

Admin & Client Facing Executive | Remote

Position: Admin & Customer Service Executive

Client Company: Professional Immigration Consultancy / Corporate Services Firm

Working Arrangement: Remote role

Job brief

Language Requirement: Strong verbal and good written Chinese; good written English

About the Role

We are hiring on behalf of our client, a multi-award-winning consultancy specializing in Singapore Permanent Residency (PR) and Citizenship applications. We are seeking a detail-oriented and client-focused Admin & Customer Service Executive to support immigration application processes and provide high-quality service to clients. This is a mission-driven role with a direct impact on clients' future residency outcomes.

Key Responsibilities

• Immigration Administration & Documentation
  • Manage immigration applications related to Singapore PR, Citizenship, and other related submissions.
  • Liaise closely with clients to collect, review, and verify all required documents for accuracy and completeness.
  • Advise clients on proper documentation requirements based on current immigration regulations and policies.
  • Understand client backgrounds and prepare clear, structured cover letters to present client profiles effectively.
  • Ensure a high level of accuracy and quality in all government submissions.
• Customer Service & Client Management
  • Deliver a professional, responsive, and high-quality customer experience throughout the application lifecycle.
  • Respond promptly and professionally to client queries via WhatsApp, Gmail, and phone, in accordance with company timelines.
  • Manage client expectations and handle post-submission follow-ups diligently.
  • Handle client grievances professionally, ensuring issues are resolved with care and accountability.
• Operations & Internal Coordination
  • Update and maintain tracking sheets and internal records accurately and in a timely manner.
  • Handle a high volume of digital documents while maintaining strong attention to detail.
  • Stay updated on Singapore immigration policies and regulatory changes relevant to inbound applications.
  • Perform any other duties or ad-hoc tasks assigned by management.

Requirements

• Minimum Diploma qualification (Hospitality, Mass Communication, Logistics, or equivalent).
• Strong verbal Chinese communication skills (mandatory).
• Good written English skills.
• Minimum 3 years of client-facing or customer service experience.
• No prior immigration experience required – full training will be provided.
• Strong time management and organizational skills.
• Ability to plan workload independently and meet strict deadlines.
• Comfortable handling large volumes of digital documentation.
• Detail-oriented, responsible, and service-driven mindset.

Salary

The salary offered ranges between RM3,000 and RM5,000.