Admin Assistant (Operation Team)

Jonkercasing Haus; Malacca City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading wholesale company in Malacca City is seeking an order processing specialist. The ideal candidate will manage customer orders via WhatsApp, prepare invoices, and maintain relationships with key customers. Strong communication skills in English and Bahasa Malaysia, along with basic computer abilities, are essential. Attention to detail and the capacity to work independently are critical for success in this role. Join a dedicated team committed to excellent customer service.

Qualifications

• Experience in admin, sales support, or wholesale operations is an advantage.
• Well-organized, responsible, and able to work independently.

Responsibilities

• Handle and process customer orders via WhatsApp and related platforms.
• Reply to customer inquiries and follow up on orders professionally.
• Prepare invoices, delivery orders, and other related sales documents.
• Pack customer orders accurately and neatly.
• Generate consignment notes (CN) and provide tracking numbers.
• Check payment status and confirm payment terms with customers.
• Manage and maintain relationships with wholesale / key customers.
• Follow up and chase outstanding payments.

Skills

Good communication skills in English and Bahasa Malaysia

Basic computer skills (Excel, WhatsApp, invoicing system)

Attention to detail

Time management

Education

Minimum SPM / Diploma or equivalent

Job description

Handle and process customer orders via WhatsApp and related platforms

Reply to customer inquiries and follow up on orders professionally

Prepare invoices, delivery orders, and other related sales documents

Pack customer orders accurately and neatly

Generate consignment notes (CN) and provide tracking numbers

Check payment status and confirm payment terms with customers

Manage and maintain relationships with wholesale / key customers

Follow up and chase outstanding payments

Job Requirements

• Minimum SPM / Diploma or equivalent
• Experience in admin, sales support, or wholesale operations is an advantage
• Good communication skills in English and Bahasa Malaysia
• Basic computer skills (Excel, WhatsApp, invoicing system)
• Well-organized, responsible, and able to work independently
• Attention to detail and good time management