Admin Administrator

OPT Malaysia Sdn Bhd; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading service provider in Malaysia seeks a candidate for coordination and customer support. The responsibilities include acting as a key contact, resolving customer inquiries, and managing loan inventory. The ideal candidate should have a Diploma or Degree in Business Studies or related field, with 2 years of experience in sales support. Proficiency in Microsoft Excel and excellent communication skills are crucial. A proactive and adaptable attitude is essential for handling diverse tasks and effectively supporting both clients and the internal team.

Qualifications

• Minimum 2 years of relevant experience in administration or sales support.
• Proficiency in Microsoft Office, especially Excel.
• Basic logistics knowledge and inventory management skills are advantages.

Responsibilities

• Act as a key contact between sales team and customers.
• Maintain and track loan inventory issued to customers.
• Resolve customer inquiries related to orders and documentation.
• Perform administrative tasks as assigned by supervisor.

Skills

Customer service skills

Problem-solving

Communication skills

Team player

Microsoft Excel

Education

Diploma or Degree in Business Studies or related field

Job description

2. Coordination & Customer Support

Act as a key point of contact between the sales team, customers, and internal departments. Attend to and resolve customer inquiries and issues related to orders and documentation. A proactive approach to problem-solving and willingness to take initiative to interact with client on the delivery date, datasheet and assist on preparing price / quotation. Streamline processes and resolve inquiries. Deliver parts to local customers and vendors as required. Perform additional administrative tasks as assigned by the supervisor.

3. Loan Inventory Management

Maintain and track loan inventory issued to customers. Monitor inventory movement, returns, and outstanding items, ensuring accurate records and timely follow-ups.

Required Qualifications & Skills

Candidate must possess at least Diploma or Degree in Business Studies or related field. Minimum 2 years of relevant experience in administration, sales support role or related role, preferable in a fast-paced environment. Experience in sales environment, with a basic understanding of sales processes and terminology. Possess own transportation with a valid driving license and willing to travel locally for deliveries. Candidate with basic logistics knowledge and inventory management skill will be added advantages. Proficiency in Microsoft Office software, especially Excel. Able to work independently, strong work commitment, trustworthy, good team player with excellent communication and interpersonal skills & tactfulness in handling customer enquiries. A proactive, flexible and adaptable mindset to handle a diverse range of tasks. With a highly analytical mindset, and the ability to work systematically under pressure. Fluent in English, Malay and Chinese (both spoken and written) in order to facilitate seamless communication and support for overseas clients, partners and internal teams.