Admin

Water Mates Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company in Kuala Lumpur is seeking enthusiastic individuals to join their team. This role involves responding to customer inquiries and providing administrative support. Candidates should have strong communication and organizational skills, and prior experience in administrative roles or customer service is preferred. The company offers a salary range of RM2,300 - RM4,500, a clear career growth pathway, and comprehensive training programs.

Benefits

Salary RM2,300 - RM4,500

Bonuses

Career growth opportunities

Professional training

EPF

SOCSO

Annual leave

Qualifications

• Experience in administrative roles or customer service is preferable.
• Fresh candidates with potential are welcomed.
• Strong communication and organizational skills are essential.
• Familiarity with basic computer operations including MS Office.

Responsibilities

• Respond to customer inquiries via phone and chat promptly.
• Record customer interactions and transactions accurately.
• Assist customers with orders and resolve issues.
• Collaborate with departments to handle complaints.
• Prepare reports on customer feedback.
• Provide administrative support including data entry and scheduling.
• Optimize processes to enhance customer satisfaction.

Skills

Administrative skills

Customer service experience

Communication skills

Organizational skills

Basic computer operations

Tools

MS Office

Job description

Requirements

• Preferably with administrative or customer service experience.
• Fresh candidates with potential are also welcome!
• Excellent communication and organizational skills.
• Proficient in basic computer operations, including MS Office.

Responsibilities

• Professionally and promptly respond to customer inquiries via phone, Messenger, and chat.
• Accurately record customer interactions and transaction details.
• Assist customers with orders, provide product information, and resolve issues.
• Collaborate with other departments to handle complaints and provide solutions.
• Prepare reports on customer feedback and service performance.
• Provide administrative support, including data entry, scheduling, and document management.
• Continuously optimize processes to enhance customer satisfaction.

Benefits

• Salary: RM2,300 - RM4,500 + Bonuses!
• Career Growth: Clear promotion pathway!
• Training: No experience? We provide professional training!
• Benefits: EPF, SOCSO, annual leave, and more!