Accounts Receivable Administrator (Credit & Collection)

FrieslandCampina; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A reputable multinational company in Malaysia is seeking an Accounts Receivable Administrator to manage credit and collection processes. The ideal candidate should have a Bachelor's Degree in Accounting/Finance and at least 2 years of relevant experience. Responsibilities include analyzing customer credit reports, performing credit assessments, and managing collection calls. This role offers opportunities for growth in a diverse environment and emphasizes collaboration across departments.

Benefits

Opportunity to work in a diverse & multicultural environment

Learning and development for career growth

Leadership opportunities

Qualifications

• Bachelor’s Degree in Accounting/Finance or equivalent required.
• Familiarity with IFRS is essential.
• At least 2 years of experience in finance required.

Responsibilities

• Analyze customers’ financial positions and credit behavior.
• Perform credit assessments for existing and new customers.
• Handle disputes and monitor payment behavior.

Skills

Credit assessment

Customer communication

Financial analysis

Dispute resolution

Education

Bachelor’s Degree in Accounting/Finance or equivalent

Tools

SAP

Credit management tools

Job description

Accounts Receivable Administrator (Credit & Collection)

The AR Administrator is responsible to run Accounts Receivable processes in line with company policies and financial strategy.

Responsibilities

• Analyze customers’ financial position, credit reports, reports from credit insurance companies, and payment behavior
  • Perform credit assessment for new and existing customers.
  • Evaluate customer risk category.
• Provide credit limit proposals for new and existing customers to OPCO.
• Recommend additional financial security for new or existing customers to OPCO.
• Release credit limits / address overdue order blocks
  • Monitor credit blocks.
  • Perform assessment on the credit block.
• Propose provisions for doubtful debts.
• Maintain credit management master data
  • Review customer credit limit forms and SAP data.
• Analyze outstanding items of debtors (skipped or partial payments, or customer errors)
  • Contact customers (letter, phone, email) to correct overruns and payment arrears.
  • Resolve disputes.
• Perform collection calls to customers
  • Remind customers of upcoming payment due dates.
  • Follow up on overdue items.
• Handle disputes
  • Resolve complaints and disputes while monitoring progress.
  • Identify reasons for non-payment and propose action plans.
  • Escalate unresolved issues.
• Pro‑active assessment of customers’ payment behavior
  • Analyze structural payment behavior.
  • Discuss abnormal payment patterns with the Team Manager and propose improvement actions.
  • Collaborate with Sales and external customers on improvements.
• Support the Team Manager for execution and management of credit & collection activities in line with corporate policies, guidelines, and SLAs with Opco.
• Assist the Team Manager in identifying and implementing changes in credit & collection working methods.
• Contribute to chain meetings to inform, communicate, and resolve problems with OpCo (Customer Service, Sales, Supply Chain, Business Control) and FSSC (Accounts Payable, Banking, Financial Accounting).
• Serve as 1st level of contact.
• Support the Internal Control Framework (ICF) walkthrough and evidence.
• Perform and lead projects & continuous improvement processes within the department.
• Support preparation of KPI/OPI submissions in collaboration with line manager.
• Back up complex operational tasks within the Accounts Receivable team as required.

Qualifications

• Bachelor’s Degree in Accounting/Finance or equivalent, and/or a recognised professional accountancy qualification.
• Familiarity with IFRS (International Financial Reporting Standards).
• At least 2 years of experience in the finance function.
• Knowledge of finance applications and processes, and exposure to SAP & credit management tools.
• Shared service experience is an added advantage.

Benefits

• Opportunity to work in a diverse & multicultural environment.
• Learning and development for career growth.
• Empowerment and leadership opportunities to lead projects and activities.