Account Support Representative

HTX; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A key player in the cryptocurrency sector is looking for an experienced Key Account Support Manager to deliver exceptional service to institutional clients. The ideal candidate thrives under pressure, possesses fluency in Chinese and English, and has a strong understanding of cryptocurrencies and trading. You will act as the main point of contact for clients, providing expert guidance and ensuring a seamless trading experience.

Qualifications

• Proven experience as a Key Account Manager in cryptocurrency or financial services.
• Strong track record in high-pressure environments.
• Exceptional communication skills.

Responsibilities

• Be the primary liaison for institutional and prime clients.
• Provide guidance on trading and technical troubleshooting.
• Anticipate and address client needs proactively.

Skills

Fluent in Chinese

Fluent in English

Relationship-building

Problem-solving

Analytical skills

Job description

Overview

We are looking for a driven and experienced Key Account Support Manager to deliver exceptional service to our institutional and prime clients in the rapidly evolving cryptocurrency sector. This role demands someone who thrives under pressure, adapts quickly, and goes above and beyond to exceed client expectations. You must be fluent in Chinese and English, with a deep understanding of cryptocurrencies, blockchain technology, and trading.

Key Responsibilities

• Act as the primary liaison for high-value institutional and prime clients, ensuring a seamless trading experience.
• Provide expert guidance on trading activities, platform features, and technical troubleshooting.
• Anticipate client needs, proactively addressing potential issues before they arise.
• Coordinate closely with internal teams to resolve client concerns efficiently and implement improvements based on feedback.
• Conduct regular check-ins to assess client satisfaction and foster long-term relationships.
• Analyze market data and provide clients with actionable insights.

Requirements

• Proven experience as a Key Account Manager in cryptocurrency, blockchain, or financial services.
• Strong track record of success in high-pressure, fast-paced environments.
• Exceptional communication skills with the ability to simplify complex concepts.
• Strong relationship-building, problem-solving, and analytical skills.
• In-depth knowledge of cryptocurrency markets, blockchain operations, trading strategies, and risk management.
• Flexible to work weekends, late hours, and irregular schedules when required.
• Positive, proactive, and solutions-oriented mindset.

Language Skills

Fluent in Chinese and English (written and spoken).