Account Receivable Executive

PHP Group Sdn Bhd; Selangor; On-site; MYR 40,000 - 55,000; Full time

Job summary

A financial services company in Malaysia is seeking an experienced Credit Control Specialist to manage the debtor ledger and ensure timely collection of payments. The ideal candidate will have a diploma in finance or a related field, proficient in Mandarin, English, and Bahasa Malaysia, and possess strong communication and problem-solving skills. This role offers the chance to work independently while collaborating with internal departments for effective account management.

Qualifications

• Minimum 2-3 years of experience in credit control or a customer service role with financial elements.
• Proficient in Mandarin, English, and Bahasa Malaysia, both written and spoken.
• Able to work independently and manage multiple tasks efficiently.

Responsibilities

• Handle customer inquiries related to billing, invoices, and payments.
• Perform credit control functions and ensure timely collection of payments.
• Coordinate with internal departments for smooth account management.

Skills

Credit control

Customer service

Communication

Problem-solving

Negotiation

Education

Diploma in Finance, Accounting, Business Administration

Job description

To manage company’s debtor ledger, ensure timely collection of outstanding payments, minimize credit risk, and maintain positive customer relationships through effective communication and problem resolution. This role requires a strong blend of financial acumen, customer service skills, and proactive follow-up, particularly with sales agents regarding customer stock intentions.

What you’ll be doing

• Handle customer inquiries related to billing, invoices, and payments in a professional manner.
• Perform credit control functions — issue statements, follow up on overdue accounts, and ensure timely collection of payments.
• Communicate with customers (via phone, WhatsApp, or email) to resolve billing discrepancies or payment issues.
• Maintain and update accurate customer account records in the system.
• Coordinate with internal departments (sales, finance, logistics) to ensure smooth account management.
• Prepare monthly reports related to accounts receivable and customer credit status.
• Provide excellent customer service while maintaining company credit policies.

What we’re looking for

• Minimum Diploma in Finance, Accounting, Business Administration, or related field preferred.
• Minimum 2-3 years of experience in credit control, or a customer service role with financial elements.
• Proficient in Mandarin, English, and Bahasa Malaysia (both written & spoken). We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Good communication, negotiation, and problem-solving skills.
• Able to work independently and manage multiple tasks efficiently.