Account Manager - Sales & Technical Support

Sutherland; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global customer service provider is seeking candidates for a role focused on resolving customer issues and upselling products through chat. Candidates should possess strong English, Mandarin, and Cantonese skills, and have a minimum of 6 months sales experience. This position is crucial in maintaining customer satisfaction and meeting sales goals with a requirement for 100% attendance during the initial training phase.

Qualifications

• Good English skills are required.
• Excellent in Mandarin and Cantonese speaking.
• Minimum of 6 months of sales experience is necessary.
• BPO experience is preferred.

Responsibilities

• Responsible for resolving customer issues and upselling through chat.
• Provide customers with resolution using cutting-edge solutions.
• Achieve and maintain required metrics and goals.

Skills

Good English skills

Excellent Mandarin speaking

Good Cantonese speaking

Sales experience

IT technical skills

Education

SPM or Diploma or Graduation degree

Job description

A global customer service provider is seeking candidates for a role focused on resolving customer issues and upselling products through chat. Candidates should possess strong English, Mandarin, and Cantonese skills, and have a minimum of 6 months sales experience. This position is crucial in maintaining customer satisfaction and meeting sales goals with a requirement for 100% attendance during the initial training phase.