Account Manager

CTC Global; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology solutions company in Penang, Malaysia, is seeking a sales professional to manage and grow accounts. The ideal candidate will have a diploma in IT and 2–3 years of experience in sales and marketing. Responsibilities include building customer relationships, achieving sales targets, and collaborating with internal teams. Strong communication, networking skills, and a proven sales track record are essential for this role.

Qualifications

• Minimum a Diploma in IT or equivalent.
• 2–3 years’ experience in a sales & marketing role.
• Strong initiative & people networking skills.
• Proven sales track record.

Responsibilities

• Manages and grows existing accounts and prospect new ones.
• Establishes relationships with client executives.
• Partners with business development teams for new opportunities.
• Ensures sales targets are achieved.

Skills

Sales track record

Communication skills

Networking skills

Team player

Proactive approach

Education

Diploma in IT or equivalent

Job description

Responsibilities

• Manages, maintains, and grows existing direct accounts and prospect, qualify, grow new accounts to sell the company’s complete line of technology solutions (desktops, laptops, peripherals, enterprise servers and storage, networking, security, software licensing and software solutions, and managed and professional services).
• Establishes relationships with the client’s IT and business unit executives as a trusted advisor who will understand their issues, needs, and requirements.
• Partners with business development teams in identifying new business opportunities and managing the sales cycle from start to finish.
• Engages with principals, partners, suppliers in the sales activities on IT products and services of the Company.
• Ensures sales targets are achieved and maintains good customer rapport.
• Monitors market conditions and recommends pricing and market strategy.
• Investigates customer’s complaints on quality, delivery, service, etc and recommends corrective measures.li>
• Negotiates and prepares contracts, quotations, etc.
• Acts as focal point as sales support to key accounts sales team members for RFP, ITQ, RFIs (for PC Products).
• Responsible for developing long-term relationships with the portfolio of assigned customers, connecting with key business executives and stakeholders.
• Liaises between customers and cross‑functional internal teams to ensure timely and successful delivery of solutions according to customer needs.
• Builds and maintains strong, long‑lasting customer relationships.
• Builds and maintains a healthy sales pipeline.li>
• Meets sales objectives and increases market share.
• Achieves sales targets and increases revenue.
• Prepares proposals and presentations.
• Establishes strong partnerships with leading IT vendors, contractors and distributors.
• Hunts and secures new customers.
• Manages and maintains strong account relationships with customers.
• Develops a trusted advisor relationship with key customer stakeholders and executive sponsors.
• Communicates clearly progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecasts and tracks key account metrics.
• Identifies and grows opportunities within territory and collaborates with sales teams to ensure growth attainment.
• Coordinates internal resources, e.g. Pre‑Sales and Post‑Sales teams.
• Assists with high severity requests or issue escalations as needed.

Requirements

• Minimum a Diploma in IT or equivalent.
• 2–3 years’ experience in a sales & marketing role.
• Strong initiative & people networking skills.
• Proven sales track record.
• Self‑motivated, go‑and‑get approach and the will to win.
• Excellent communication and interpersonal skills.
• Good team player, meticulous & proactive individual.